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Forum Posts

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos


Just had the email saying my speed has increased from 100mbps to 125mbps. The upload has gone from 10 to 20 mbps, but my download speed has dropped the best i can get is 70ish mbps. I use to average 100. I`ve got the old superhub one. From what i can...

Resolved! No increase in speed

Like many I got the message to say my speed had been "boosted" from M100 to M125. I've rebooted my hub several times but I'm not seeing any increase in speed for either uploads or downloads (still getting 105/10). Tested froma wired 1GBit connection....

gloomyandy by On our wavelength
  • 3 replies
  • 0 kudos

Re: Intermittent Outages

Same problem with intermittent outages, and my neighbour as well. When will it be fixed? London SE7 area! This also happened during the Queens funeral! Not much pleased with your recent performance. Been really bad here recently. Please fix! Tthis is...

Frarlton by Tuning in
  • 2 replies
  • 0 kudos

Speed issues since VM working on network in area

I have Hub 3.0 with M600 fibre. Router is in modem mode and I have a TP Link Deco M5 mesh system. Was working very well with speeds on average 600 Mbps. VM texted to say they have finished working in my area on 4 November 2022 and since then have onl...

ere106 by Joining in
  • 1 replies
  • 0 kudos

High latency

Hey Guys, Download throughput is fantastic but I'm getting high latency, here are some stats from the Hub 5 router, I wonder if I could get any support please?  Cable Modem StatusItem Status CommentsAcquired Downstream Channel(Hz)139000000LockedRange...

54321Jon by Joining in
  • 2 replies
  • 0 kudos

Resolved! Hub3 struggling to connect to Internet

After 8ish every night my bandwidth keeps dropping so low that I cant stream from my virgin box. I am getting errors saying bandwidth is to low or you are not connected to the Internet.I have tried everything. Resetting the rooter, plugging things in...

Broadband speeds

Just had a email from virgin to reboot my router to get faster speeds done this but speed just the same.

dasman37 by Joining in
  • 2 replies
  • 0 kudos

0.01 Mbit Upload Speed RG22 4**

Hi,Since last night, anywhere between 8pm and 11pm, my internet has become unusable, pages are not loading, apps and TV apps are not working.After doing a speed test I realised I have 0.0 - 0.01 (yes, .01) Mbit upload speed with 50% packet loss. My d...

AdrianK by Dialled in
  • 5 replies
  • 1 kudos

Wi-Fi speed

Before the recent upgrade on the M100 package I was getting a maximum upload speed of 72mbs. Sometimes it was lower say 65, 58, 39, 19. But it was never the 108 or so as stated by VM despite the number of devices in use. I cannot tell what speeds I’m...

Intermittent issues tv and internet

we have had three visits now and endless rebooting of both hub3 and TiVo 6 box the tv pixelates or radio stutters with W02 errors Today we had V53 but no faults in area.two splitters have been changed and signals checked one coax replacedim told the ...