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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Virgin won't upgrade my speed after offering to twice?

I signed up for 200mb a few months ago. There was all sorts of problems, engineers not turning up, phone operators putting me on hold before hanging up, cables left surface trailing over my front garden for weeks. Finally after weeks of having no bro...

s1helly by Joining in
  • 6 replies
  • 0 kudos

Resolved! Low upload speed since Saturday 22/10 - CV3 2HR area

Hey, postcode is CV3 2HRUsual download is around 900mb/s and usual upload is around 50mb/s.Since Saturday, the download has been normal, usually around 800-900mb/s during a speed test. However the upload has gone down to anywhere between 0.5mb/s and ...

Dissapointed with 1Gig

As Title advises. Recently signed up to 1Gig service. Have not managed to achieve anything over 900 via Wired connection. Seems to always be around 450 - 550 ish. My device(s) are 1Gig capable and have tried using 2 different cat5e cables to no avail...


Help with connection/speed

Just installed virgin broadband 108Mbps M100 fibre, it works fine in the living room where the router is but in bedrooms a little further there is no connection or super slow.My question: Will this problem be solved if I upgrade to M200 fibre and 213...

Gigabit Broadband - Upload speeds of 0.05mbps

Hi there, I'm hoping somebody here can help me. On Saturday the 15th, we noticed our internet connection became incredibly slow and after a few speed tests we saw that our Upload speed had gone from around 50mbps to 0.05mbps.Thinking it would be a sh...

Resolved! multiple errors

Here are my logs .would some one help me out, I have checked all connectors are tight, and all cables are cat6e or higher, still a large amount of noise on the line.regardsJeffDownstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Mod...

piggo64 by On our wavelength
  • 1 replies
  • 0 kudos

Resolved! Slow and constant loss of connection

Hi, I've got the media hub 5 but constantly Low bandwidth , Slow and constant loss of connection buffering on videos. I have to regularly have to reboot the router. I rang CS they keep saying I have too many connected devices. I have 22 devices showi...

mamidlfc by Joining in
  • 2 replies
  • 0 kudos

Broadband issues

Lots of broadband issues recently but the service status on the website says everything is fine. Internet is back up now but my upload speed remains terrible (500 down 1 up) making the internet unusable. have rebooted multiple times. Same on wired or...

Drevans by Joining in
  • 2 replies
  • 0 kudos

Upgraded to 1Gig, getting slower speeds than before.

Hello, recently upgraded from M600 to Gig1. Previously, speeds would get up to 600mbps. On the new network I get the following results: The change in speed has only been since I changed package, and hub. Previously we were on a Hub 3, now we're on a ...

RCAR by Joining in
  • 13 replies
  • 0 kudos