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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Resolved! Paying for 500 getting 96

This has been going on for a while now i used to get speeds of 550meg down for the last 6 months now only getting speeds of 96meg down but upload is fine, can someone please check this out for me and tell me if there is a problem with my connection.I...

Resolved! Broadband Upload Speed issue

Hi allI've been using Virgin Media broadband for about 5 years now, and apart from an issue a couple of years ago it's been great.  However, recently when I go to stream in the late afternoon, early evening, my upload speed drops from approx 36Mps to...

Broadband wifi

Hello,How it all begun: I have had virgin broadband for a very long time with no problems except the occasional no WiFi because of work in my area, however recently I was late/missed a payment which lead to my broadband being barred, I paid the same ...

Marclee by Tuning in
  • 6 replies
  • 0 kudos

Virgin gig1 installed today need wifi pods

Hi,I have just had gig1 installed, i tried to call customer services but staff are rude, 1 person put the phone down on me, the same happened a few times before when i called about info before install.The person I spoke to said I need to wait a week ...

WIFI power

My WiFi speed within 10 M of the hub is good 135 mps download. At 15M through a stoothing wall (not solid) it can drop off to 4G! Virgin want £8 per month for a booster , can you believe it. I’ll probably buy a booster and give it a go but simply I r...

Shaker50 by Joining in
  • 1 replies
  • 0 kudos

Can upload speed on M350 be upgraded?

I'm on the M350 package which means I get 350mbps download but only 36mbps upload. This is quite limiting since I WFH with a lot of large files being transferred back and forth.I tried to call Virgin's support centre to see if they could have it upgr...

Upload speeds less than 1mbps

Hi there,Our broadband started playing up and cutting out at the weekend - I called Virgin on Saturday who said it was a backend issue that would be fixed within 24hrs. The cutting out seems to have stopped, but our upload speeds are consistently les...

Download speed issue

poor download speeds, are these in range;Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 13310000000.437QAM 256252139000000-2.137QAM 25613147000000-2.337QAM 25624155000000-2.437QAM 25635163000000-2.537QAM ...