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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Zoom Connection Unstable (+ Google Meet)

Hi there,My wife is facing an issue whereby she very regularly has a "your internet is unstable" notification on Zoom, and also very poor quality on Google Meet. The download/ upload/ ping look fine - so now I wonder re. the router itself (Hub 3) or ...

Resolved! Speed slow for a few days now

Hi,I have turned off/on modem (Hub 4) and still get relative slow speeds.  Upload is unaffected...supposed to be 1G.  This wired.Any ideas please? Supposed to be 1G

VM BB Speedtest.png
markmcg by On our wavelength
  • 8 replies
  • 0 kudos

What does US profile assignment change mean ?

Hi all Ever since I had a new upload channel added on Tuesday I need getting these notices every few hours , I dunno if this effect my connection ?   NEver had this profile switching before. Just wondering what this mean  Time Priority Description26-...

snozski by Up to speed
  • 9 replies
  • 0 kudos

Less than half expected speed

Hi,For the last 2 days, that I know of, my speed has been less than half of what I'm paying for.When I check my service status I'm getting the message below since yesterday.I've re-booted my modem so not sure whether it's something on my end or known...

Screenshot 2022-12-20 112345 - standard message.png

Any update on the issue in PO8 0 area?

The service status web page says there is no issue, but when ringing 150 it says there are intermittent problems, but there is no estimated fix time or more details.What is the issue and what the estimate for fix?

Unusable upload speeds on Gig1

For the past week after having a new connection installed after moving house (which took a month to finally get installed) I'm lucky to get more than 12mpbs upload speed. Today specifically it's barely been able to reach 1mpbs. On the very rare occas...

Issues with upload speeds

I am a twitch streamer and as of the last 2 weeks i havent been able to stream as my streams bitrate keeps crashing out and then shooting skyhigh for no apparant reason, one day it was fine and the next not. Nothing has been changed on my side and i ...

Mousey13 by Tuning in
  • 11 replies
  • 0 kudos

Resolved! DNS affecting speed of browsing

Hi all,Today noticed browsing in safari on my iOS devices has been horrible. Slow and inconsistent web page loading. Constant data wheel spin in upper right. Yet speed tests are solid. Pc browsing using edge is great too. All on same Wi-Fi. Tried reb...

When can I get Virgin Media?

Hey all.Hope all is well.  As the title states I am currently with BT / Openreach and have been stuck with 60mbps (FTTC / copper) for over a year and a half now and it's driving me crazy because I used to have Virgin Media (400mbps down) at my parent...

colinreid by On our wavelength
  • 10 replies
  • 0 kudos

After work in the area slower speed on wired connection

Hello, On 02/11/2022 VM carried some works in my area so till 6PM internet was on and off. Fine.The  email from VM said that they will upgrade my broadband from M100 to M125 with no extra cost . Fine.I restarted the SHUB 4 since 02/11 4 times with sa...