Security matters

Latest Phishing News 14/10/2024

Latest Phishing News 14/10/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 Dea...

Latest Phishing News 08/10/2024

Latest Phishing News 08/10/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1: ...

Websafe / Childsafe issues - F011306655: UPDATE: RESOLVED

Hello, We're aware that some of you may be experiencing Websafe / Childsafe problems and that it's not working as expected despite switching the settings on and off. We're sorry for the inconvenience caused and we hope to get it resolved as quickly a...

Web sites blocked by court order

Here is an updated list of all the web sites that have been blocked on our network, as they’ve been found to be infringing copyright or trademark. As a responsible ISP we obey court orders addressed to the company. Movie2k-Movie4k download4allEZT...

Latest Phishing News 25/07/2024

Latest Phishing News 25/07/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1:Su...

Verify a field sales rep

Hi,Ive had a sales rep speaking to me on the phone and in person at my house and just want to verify he’s a legitimate virgin media representative?thanks

Memorable word to speak to customer services

I have been a customer of Virgin Media for over 20 years and am trying to contact customer services by phone, which has always been possible. Now, I need to speak to someone and they’re asking for a memorable word that I have never been asked for bef...

Latest Phishing News 24/07/2024

Latest Phishing News 24/07/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 ME...

Scam Call

Phone call this am saying my wifi wasn't working properly. Turned on computer and pressed buttons they told me to. All sorts of errors and red letters all over. Wanted to take over my machine at which point told them they were scammers and switched o...

Latest Phishing News 23/07/2024

Latest Phishing News 23/07/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 Vir...

Spam call

I got a call today from 020723083xx purporting to be Virgin Media.The told me they were getting error message from my P.C. and it was slowing down my internet.In order to check if they were genuine I asked him my IP address.His first three digits wer...

Resolved! HUB RESET

Following a recent outage in my area with phone also down, I tried to reset my hub 3 as advised following a hub check online, this did not work, Is this because it was in modem mode?I have done a pin reset and the hub 3 has updated now and is swit...

Resolved! Email from VM - Security Alert – Remote Desktop Protocol server notification

Hi, I’m new here, and not all that tech savvy…I received an email from Virgin Media the other day informing me that a Device on my network has been configured as a Remote Desktop Protocol (RDP) server.When I confronted my teenage son, it’s turned out...

Latest Phishing News 22/07/2024

Latest Phishing News 22/07/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 VI...

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