Scam
Hi, last week we had a call claiming to be from Virgin regarding our low wifi speed. It went on for ages and as we struggled to understand what they wanted us to do we ended it. We then called Virgin this week, as our wifi is very slow, they had no record of the call but agreed it was slow and sent us a new router and booster. Today we’ve had repeated calls asking us if we’ve installed it yet - is this a scam?
VM phishing email but VM aren't interested
I get this email spam email regularly and I forward on to the phishing email address at VirginMedia, and this is their standard response: Thanks for checking in with us. We’re only able to confirm if emails sent from Virgin Media O2 are genuine. As the email you received appears to come from someone else, you’ll need to contact that company using their official contact details to check if it’s real. Treat the email with caution – don’t click on any links or share personal details until you’ve confirmed it’s genuine. Need more help? Get in touch with our team here. Take care, The Virgin Media O2 team Does VM not do anything about scammers pretending to be VM any more? Or is this just another indication that VM is washing its hands of its email service altogether and you just can't be bothered to do anything about it?Dodgy Support Call (Spam ?)
Just had a call from 07[MOD EDIT: Removed] - someone claiming to be from Virgin Media support and saying that they are seeing lots of errors on my router and internet connection. When I challenged him about what he was wanting me to do (connect to a website etc) he called me a mother*beep* and hung up. I hope that we wasn't a legitimate VM employee !Virgin calling from a 0788 number
Hi, I received this text after I started an order by clicking on third party deals aggregator don’t recall which one it was. “Hello, You recently made an online application for Virgin Media services. To complete your order please give me a call. kerry on 07885479730” I called and got a “pre contract”. Kerry asked me to setup up a phone pin, and asked for my account details to setup my direct debit. I think it’s legit but I stopped the process cause it seemed fishy. I then received a “pre contract” in my email looking legit too send by webteam@virginmedia.com is this a scam?Is this number a genuine VM contact
Hi, I received the following text from an unknown sender, Reminder ! Your technician visit is due tomorrow, PM slot. Please reply YES to confirm the appointment. Please contact our office on (01) 4405318 for any issues with this appointment. Important note: Secure your pets somewhere safe before we arrive. Thank you The contact number for this was 0861803974.Constant Calls
I have been having constant calls from people claiming that they are from marketing. The number is +44 800 052 1251. I get these calls every single day and they are usually around the same time each day. If I don’t pick up they keep calling me till I do. Iv googled the number which tells me that this is a virgin media phone number. Has anyone else experienced this ?phone calls from (VM apparently) probably scams?
OK, so, had 3 phone calls today so far, from this number, and a foreign female stating 'she was calling from Virgin Media with regards to my account, and needed to verfiy my account' Now she didn't ask for anyone by name, or give any details about the account. Initially I was very wary of her, and refused to continue the conversation, and hung up. She called again a few moments later, and repeated the same dialogue, but I again hung up without answering this time. Persistant, she then called again 5 minutes later, and tried again. Again I didn't engage with her, and hung up. Obviously a scam, as VM don't call customers!! Number was a mobile, : 0794637xxxx [Mod - number edited in case innocent number being spoofed]Recent possible scam call
Earlier today I was called by 0800 052 8675 after they had been trying me for a few days. The woman on the line was speaking fast and I had trouble hearing, but she offered me an upgraded package for supposedly the same price as mine was due to increase in two weeks time. This would include faster broadband speed and something that would require an extra plug in that I didn't quite follow. I did not hand over any financial details but was stupid and gave over my address. They have followed up with a text confirming the upgrade and a yodel tracking link, as well as an email from webteam@virginmedia.com with additional documents, neither of which I have opened. It all seemed a bit vague, so I was hoping that somebody here could provide some clarity.Virgin sales agent skulking on my property
I want to check that a door sales agent which visited my property a few minutes ago is genuine. I didn't answer the door or speak to him, but have recordings of him on 2 security cameras. He walked up my drive, hesitated near the front door and then looked down the side of my house and walked down there - did not knock or ring the door bell. He then walked around to the back door, obviously looking at my garden and shed and those of my neighbours. He then knocked at the back door quietly- ignoring the doorbell. He then spent about 20 seconds having more of a look around the back gardens, before returning around the side of my house to the front door to post a card through the front door - still not knocking or ringing the doorbell. He was wearing a red virgin fleece. The virgin sales card has a name and mobile number on it. I want to find out if he's genuine and make a complaint about him. His weird behaviour makes it obvious that he's sneaking around looking for things to steal, and in any case I have prominent notices on the front door stating that I do not want any door sales people to disturb me and do not want junk mail. The name on the card is [MOD EDIT: PERSONAL INFORMATION REMOVED] and the phone number on the card is [MOD EDIT: PERSONAL INFORMATION REMOVED] [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
