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user123452's avatar
user123452
Just joined
2 months ago

Recent possible scam call

Earlier today I was called by 0800 052 8675 after they had been trying me for a few days. The woman on the line was speaking fast and I had trouble hearing, but she offered me an upgraded package for supposedly the same price as mine was due to increase in two weeks time.

This would include faster broadband speed and something that would require an extra plug in that I didn't quite follow. I did not hand over any financial details but was stupid and gave over my address. They have followed up with a text confirming the upgrade and a yodel tracking link, as well as an email from webteam@virginmedia.com with additional documents, neither of which I have opened.

It all seemed a bit vague, so I was hoping that somebody here could provide some clarity.

safety
Scam

2 Replies

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    Very likely a sales person keen to get some commission for selling you an upgrade. You ought to check exactly what they have signed you up to. 

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 months ago

    Hi user123452,

    Thanks for your post and welcome to our community. 

    Although we can never be 100% sure that a call is genuine due to number spoofing, that is a marketing number of ours, and as you've received tracking information and documents via email, this does appear to be a valid call from us. 

    I'd be happy to check this for you however to ensure you're happy with what has been agreed.

    I'll pop you a private message now. 

    Please look out for the envelope in the top right of the page and pop back to me when you can.