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yvoh's avatar
yvoh
Tuning in
10 months ago
Solved

Genuine or scam email

Can anyone tell me if this is genuine or a scam. I received an email from Virgin Media saying that “We’ve spotted an issue with your broadband connection” that a remote fix has been issued and it will be monitored. 
Today I received another email “Somethings still not right with your connection” click the link to reset the Hub. I did this and got a 20 minute countdown which stopped after a few minutes with a request to reset Hub manually. I didn’t get round to this yet but then got another email “Thanks for resetting the Hub” We will check your connection over the next 48 hours. Sorry if this is a bit long winded but now I’m wondering if this is a scam as I haven’t noticed any issues with my connection. Thank you in advance. 

  • Megan_L's avatar
    Megan_L
    10 months ago

    Thanks for chatting with me in our PM's Yvoh.

    I'm glad that you're now happy in the knowledge the emails you received were indeed genuine.

    It's always good to be wary with this kind of situation so we would always recommend reaching out if something doesn't feel right 🙂
    If you need any further help, please let us know!

    Meg

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  • goslow's avatar
    goslow
    Alessandro Volta
    10 months ago

    I can't recall reading a description like this on here before.

    What email address did the emails come from?

    • yvoh's avatar
      yvoh
      Tuning in
      10 months ago

      They all came from email@virginmedia.co.uk

      • goslow's avatar
        goslow
        Alessandro Volta
        10 months ago

        Can't say I recognise the email address either from past topics (assuming that's the actual email address and not just a display name) but the domain name is one VM uses for email communications.

        Wait for a reply from the VM forum team (usually within a few days) who will be able to check this out for you.

  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    10 months ago

    Thanks for chatting with me in our PM's Yvoh.

    I'm glad that you're now happy in the knowledge the emails you received were indeed genuine.

    It's always good to be wary with this kind of situation so we would always recommend reaching out if something doesn't feel right 🙂
    If you need any further help, please let us know!

    Meg