Just had a call from 07[MOD EDIT: Removed] - someone claiming to be from Virgin Media support and saying that they are seeing lots of errors on my router and internet connection. When I challenged him about what he was wanting me to do (connect to a website etc) he called me a mother*beep* and hung up. I hope that we wasn't a legitimate VM employee !
You are describing a scam call.
VM won't call you out of the blue to tell you about 'errors' on your connection (or for any other 'faults' for that matter). Nor will they request remote access to your computer.
Hang up without engaging with them the next time they call.
Do remember, answering these calls and engaging at all leads to a repeat attempt & next time very likely from a different number, even one from your local landline area code to try and look like a local firm or local bank.
Giving away the ISP is VM or you bank with HSBC is like gold dust to these people.
Forum TeamHi PaulChill,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're receiving Spam calls. This wouldn't have been a call from us as we don't ask you to connect to another site.
Please remain safe and vigilant and only give information to callers if you're sure they are genuine. You can find helpful tips to stay safe here.
Many thanks,
