Forum Discussion

peteluce's avatar
peteluce
Joining in
15 days ago

Delete old ntlworld accounts

Hi there

I left Virgin Media over 5 years ago and was told my old email accounts would be deleted within 90 days.  I have 3 different accounts and all are still active but have been hacked.

I am unable to log into any of them to try to get them deleted as I no longer have a Virgin Media account, so is there a way I can get this done some other way?  I see lots of others have had this very issue, have you had it resolved?

Thanks very much

Lucy

5 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    15 days ago

    As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up.   I had this done some time ago. and it took around 10 days to complete the deletion.

    • peteluce's avatar
      peteluce
      Joining in
      15 days ago

      Thanks Adduxi, good to know it was solved, I'm obviously not in any hurry as this has been ongoing for 5 years ;-)

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        15 days ago

        At least mine was only around two years ...

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    14 days ago

    Hello peteluce,

    Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your email accounts, so long after leaving us.

     I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L

  • peteluce's avatar
    peteluce
    Joining in
    1 day ago

    Hi there

    I seem to still be having problems with my accounts despite numerous individuals trying to help me.  I keep being asked to go through security on an account that was closed 5 years ago.  

    For those that managed to get their issue resolved, can you give me any tips as to how you got this sorted?

    Thanks

    Lucy