Forum Discussion

peteluce's avatar
peteluce
Joining in
11 hours ago

Delete old ntlworld accounts

Hi there

I left Virgin Media over 5 years ago and was told my old email accounts would be deleted within 90 days.  I have 3 different accounts and all are still active but have been hacked.

I am unable to log into any of them to try to get them deleted as I no longer have a Virgin Media account, so is there a way I can get this done some other way?  I see lots of others have had this very issue, have you had it resolved?

Thanks very much

Lucy

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    10 hours ago

    As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up.   I had this done some time ago. and it took around 10 days to complete the deletion.

    • peteluce's avatar
      peteluce
      Joining in
      9 hours ago

      Thanks Adduxi, good to know it was solved, I'm obviously not in any hurry as this has been ongoing for 5 years ;-)

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        9 hours ago

        At least mine was only around two years ...