Virgin Media Data Breach, Executive Team Telling me to go straight to Court
Recently had a data breach caused by VM where a 3rd party was able to change information on my account. I put a complaint in and VM held their hands up and admitted fault. I was given compensation for the customer experience element however I stated I wanted further compensation due to the data breach itself. The executive team is saying they won’t discuss the data breach and I need to take legal action for this. However surely they need to provide a response or try to work on a solution prior to any legal action or the case will be thrown out? Do I need to raise a new complaint for the data breach which is possible on their site, also does the ombudsman look into privacy and data issue? If anyone’s had any experience it would be great to hear. All the VM staff are giving misleading information and avoiding the resolution for the data breach.Porn site not blocked
WARNING: NSFW Although I have porn sites blocked (and confirmed since common sites are blocked too), I have found a site that is unblocked. If I visit the site in the English version, then it is blocked. However if I visit it in the original Russian version, then Virgin Media allows it through for some reason. The site is: [removed] I am requesting that you guys simply just add the site to the banned porn list, as I can’t ban this site specifically since I am not the owner of my household router. ThanksOnline Security
Hi No matter what I do I can't seem to turn on virus protection via My Virgin Media. I keep getting the message 'Sorry the changes you made were not saved, please try again'. Also I have a new privacy warning "This network is blocking encrypted DNS traffic". Once again there is no option to turn this off anywhere. I noticed that there is another (paid) feature Advanced Security. Is it now the case that to access any security features, you have to pay?spam call? They have my details what to do.
Hi i requested to disconnect my virgin media after dreadfull customer service and poor quality connection. The next day i received a call from an 0203 9804396 from VM outbound team. They said they 2nd tier and can offer further discounts they asked all my infomation and secuirty info. They told me to disconnect with my new provider. I follwed this up with virgin media today they said we did not call you. Was this a spam? What do i need to do now? Virgin media offered no advise on the call today. Again another reason why im leaving. They are probably worst ever company i have dealt with. Can anyone within the community help? ThanksUnable to send emails to virgin media users - Company IP address blocked?
From late 2023, our company IP address has been blocked by Virgin Media so we can't send any emails to VirginMedia.com, ntlworld.com or blueyonder.co.uk 'Connections from your IP xxx.xxx.xxx.xxx have been disallowed by admin policy.' Our IP address is not on any blacklist, is this something that can be resolved at your end? [MOD EDIT: Subject title changed for clarity]
