Parental controls not working
Good day, I have an issue with parental controls not working, I have tried pretty much everything I can think of as in the following Toggled the settings off and on again Reboot all devices and router Reset the router through the pin hole Checked DNS Spoke to customer support on chat who just say the settings are on and we have refreshed the settings wait 24 hours but nothing changes and I get the same outcome of not working. The outcome of it not working is the same if I do it via the app or the website. This is pretty frustrating as I have always had the settings set to on but all of a sudden they don't work? Does anyone know a fix to this as customer support seems to only have one idea and that's the " we have refreshed your setting just wait 24 hours " TIAIs this number a genuine VM contact
Hi, I received the following text from an unknown sender, Reminder ! Your technician visit is due tomorrow, PM slot. Please reply YES to confirm the appointment. Please contact our office on (01) 4405318 for any issues with this appointment. Important note: Secure your pets somewhere safe before we arrive. Thank you The contact number for this was 0861803974.Constant Calls
I have been having constant calls from people claiming that they are from marketing. The number is +44 800 052 1251. I get these calls every single day and they are usually around the same time each day. If I don’t pick up they keep calling me till I do. Iv googled the number which tells me that this is a virgin media phone number. Has anyone else experienced this ?
can't add 2nd passkey
I have trying for the past hour to add a 2nd passkey to my VM account, my 1st passkey is for my pc and i want to add a 2nd on my phone. In the VM app when i select "Add Passkey" on the manage passkeys screen, it gives the error "your passkey wasn't verified please try again or choose another way to sign in" so i select "sign in another way" it goes to the text code entry screen, i enter the code sent in the text message and select submit, it goes back to the manage passkeys screen with the message "You've cancelled adding a new passkey" and it ends up with me in a loop of select add passkey > submit text code > back to manage passkeys with the above message. am i missing something or is the app just borked?
Service disruption and updates.
Hub 5, 1 Gb service. Its usually very solid, but over last few days I have had a number of blips, where the service has dropped. I thought may be they doing some maintenance, and sure enough after one of the blips, checking the HUB showed its software had been upgraded to LG-RDK_11.10.2-2410.5 I presume it security, but anyone know whats in the update? At the same time.. I started to get a security warning on trying to connect to the hub 5 (on the IP 192.168.0.1)... saying the certificate is not issued by a trusted authority. Certificates are not something I expect to have to mess with... anyone else seeing this? are VM going to fix?Email verify
Hi Are emails from [REMOVED]@virginmedia.com and [REMOVED]@virginmedia.co.uk both legitimate? I received the following email from the UK email address after signing up: Hi there, Thanks for contacting Virgin Media about getting some of our services. It's great to hear you're thinking of joining us! We'd like to talk to you to as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0800 052 7588. As we need to look further into the details of your order before we can go ahead with your install, any pre-payment that you have made online will not be processed until your install date has been confirmed. We're looking forward to hearing from you! Kind regards, The Virgin Media team Is this legitimate? Im struggling to get any proper help from Virgin on this as they say its too early to track my order. I need to know if I have signed up to something legitimate or not. ThanksVirgin Media Data Breach, Executive Team Telling me to go straight to Court
Recently had a data breach caused by VM where a 3rd party was able to change information on my account. I put a complaint in and VM held their hands up and admitted fault. I was given compensation for the customer experience element however I stated I wanted further compensation due to the data breach itself. The executive team is saying they won’t discuss the data breach and I need to take legal action for this. However surely they need to provide a response or try to work on a solution prior to any legal action or the case will be thrown out? Do I need to raise a new complaint for the data breach which is possible on their site, also does the ombudsman look into privacy and data issue? If anyone’s had any experience it would be great to hear. All the VM staff are giving misleading information and avoiding the resolution for the data breach.Porn site not blocked
WARNING: NSFW Although I have porn sites blocked (and confirmed since common sites are blocked too), I have found a site that is unblocked. If I visit the site in the English version, then it is blocked. However if I visit it in the original Russian version, then Virgin Media allows it through for some reason. The site is: [removed] I am requesting that you guys simply just add the site to the banned porn list, as I can’t ban this site specifically since I am not the owner of my household router. ThanksAnother user unable to link Virgin Media O2 ID and Virgin Media Accounts - can anyone help please?
I signed up for Virgin Broadband on Monday. Created my VMO2 ID and when I tried to link my Virgin Media broadband account I got the message saying my account is linked to a different email address: If one of the hard-working mods has any help to offer on this issue I'd be hugely appreciative - I've just tried in the last five minutes and the issue is still happening. - Assuming this isn't resolved by tomorrow, I'm writing a letter of complaint to Virgin - I'd encourage everyone else here to do so, too - to Virgin Media, Sunderland, SR43 4AA ;-) (Note that you can't send an email complaint without being logged into your VMO2 ID, and you can't continue to the complaint form unless you've linked your Virgin Media account - you just get an "access denied" blocked error.) Virgin - your IT team need to sort this issue out as a priority. It's entirely unacceptable to implement an OAuth identity provider service - as you have with your VMO2 service - which simply doesn't work. There's no way on earth that a properly managed development team wouldn't spot such a basic error in a critical user journey during the testing phase, unless your testing wasn't a proper simulation of real-world, or your tester simply didn't bother to do this part of the test suite. What gives? And yes, I write this as a developer in a software engineering team developing OAuth identity providers for websites, so I know a tiny amount about which I speak... (-; /A ps And while I'm here! When you sign up on this forum, there is a maximum length that your password can be, and the forum shows an error if the password is too long. There's only one reason to specify a maximum length for a password on a website: it means the password is almost certainly stored unencrypted and un-hashed, because the password length limit is set because the database table column is sized to only allow a string of characters up to a certain length. If the password was stored hashed and encrypted, it would always be a set length - e.g. 64 characters - no matter what password you entered on the registration form. That's a huge security flaw, especially considering the fact the forum also knows my email address:Issue Linking Virgin Media Account to Virgin Media O2 ID Account.
Below taken from a previous discussion on this forum but as it's the exact same issue and they explained it well I've stolen it. Hi all - hoping posting here can shed some light on this whole process. I am a new customer with virgin media, and have just been sent all the emails through with my contract etc. on the email address I used to set up the account. The emails said to set up the My Virgin Media account, so I clicked the link and registered my Virgin Media O2 ID account. It then said to link that account to my Virgin Media account, however when I did so, it said that the email accounts don’t match, even though I used the same email address for both: “We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer.” So I put my email in (the one from which I received all emails about my contract setup), but it is saying the email address doesn’t match even though I literally copy pasted it from my contract document. It gave me five attempts to put my email in and the same error message came up each time - I now have one attempt left and don’t want to use it in case my account gets blocked. Please could anyone advise on what I’m doing wrong or if this is a glitch or something?? It’s a bit of a niche problem I think, and I couldn’t find anything on the FAQs! I feel like I’m going insane because I’ve checked the email so many times to make sure there are no typos or anything but it’s still not working!
