Dodgy Support Call (Spam ?)
Just had a call from 07[MOD EDIT: Removed] - someone claiming to be from Virgin Media support and saying that they are seeing lots of errors on my router and internet connection. When I challenged him about what he was wanting me to do (connect to a website etc) he called me a mother*beep* and hung up. I hope that we wasn't a legitimate VM employee !
Service disruption and updates.
Hub 5, 1 Gb service. Its usually very solid, but over last few days I have had a number of blips, where the service has dropped. I thought may be they doing some maintenance, and sure enough after one of the blips, checking the HUB showed its software had been upgraded to LG-RDK_11.10.2-2410.5 I presume it security, but anyone know whats in the update? At the same time.. I started to get a security warning on trying to connect to the hub 5 (on the IP 192.168.0.1)... saying the certificate is not issued by a trusted authority. Certificates are not something I expect to have to mess with... anyone else seeing this? are VM going to fix?Mail App reads "Forbidden" and won't allow access
To preface, I have recently had difficulties with hackers getting into my ntlworld email account. Following security advice, I have: Signed out of all devices. Changed my password (from a confirmed non-compromised device, just in case), then removed the password in favour of the more secure passkey. Changed my login email to a third party email address. I've also been monitoring the Activity Log for sign ins and not seen any new ones I don't recognise. While I still have access to my Virgin Media O2 account login, when I go to my Mail app page, I am now receiving a "Forbidden" page. I am assuming it's been locked for security reasons. I have seen in other threads that the third party email often fixes this, but I can't see any other way of unlocking this. Can anyone assist?Parental controls not working
Good day, I have an issue with parental controls not working, I have tried pretty much everything I can think of as in the following Toggled the settings off and on again Reboot all devices and router Reset the router through the pin hole Checked DNS Spoke to customer support on chat who just say the settings are on and we have refreshed the settings wait 24 hours but nothing changes and I get the same outcome of not working. The outcome of it not working is the same if I do it via the app or the website. This is pretty frustrating as I have always had the settings set to on but all of a sudden they don't work? Does anyone know a fix to this as customer support seems to only have one idea and that's the " we have refreshed your setting just wait 24 hours " TIAIs this number a genuine VM contact
Hi, I received the following text from an unknown sender, Reminder ! Your technician visit is due tomorrow, PM slot. Please reply YES to confirm the appointment. Please contact our office on (01) 4405318 for any issues with this appointment. Important note: Secure your pets somewhere safe before we arrive. Thank you The contact number for this was 0861803974.Constant Calls
I have been having constant calls from people claiming that they are from marketing. The number is +44 800 052 1251. I get these calls every single day and they are usually around the same time each day. If I don’t pick up they keep calling me till I do. Iv googled the number which tells me that this is a virgin media phone number. Has anyone else experienced this ?
can't add 2nd passkey
I have trying for the past hour to add a 2nd passkey to my VM account, my 1st passkey is for my pc and i want to add a 2nd on my phone. In the VM app when i select "Add Passkey" on the manage passkeys screen, it gives the error "your passkey wasn't verified please try again or choose another way to sign in" so i select "sign in another way" it goes to the text code entry screen, i enter the code sent in the text message and select submit, it goes back to the manage passkeys screen with the message "You've cancelled adding a new passkey" and it ends up with me in a loop of select add passkey > submit text code > back to manage passkeys with the above message. am i missing something or is the app just borked?Email verify
Hi Are emails from [REMOVED]@virginmedia.com and [REMOVED]@virginmedia.co.uk both legitimate? I received the following email from the UK email address after signing up: Hi there, Thanks for contacting Virgin Media about getting some of our services. It's great to hear you're thinking of joining us! We'd like to talk to you to as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0800 052 7588. As we need to look further into the details of your order before we can go ahead with your install, any pre-payment that you have made online will not be processed until your install date has been confirmed. We're looking forward to hearing from you! Kind regards, The Virgin Media team Is this legitimate? Im struggling to get any proper help from Virgin on this as they say its too early to track my order. I need to know if I have signed up to something legitimate or not. ThanksVirgin Media Data Breach, Executive Team Telling me to go straight to Court
Recently had a data breach caused by VM where a 3rd party was able to change information on my account. I put a complaint in and VM held their hands up and admitted fault. I was given compensation for the customer experience element however I stated I wanted further compensation due to the data breach itself. The executive team is saying they won’t discuss the data breach and I need to take legal action for this. However surely they need to provide a response or try to work on a solution prior to any legal action or the case will be thrown out? Do I need to raise a new complaint for the data breach which is possible on their site, also does the ombudsman look into privacy and data issue? If anyone’s had any experience it would be great to hear. All the VM staff are giving misleading information and avoiding the resolution for the data breach.Porn site not blocked
WARNING: NSFW Although I have porn sites blocked (and confirmed since common sites are blocked too), I have found a site that is unblocked. If I visit the site in the English version, then it is blocked. However if I visit it in the original Russian version, then Virgin Media allows it through for some reason. The site is: [removed] I am requesting that you guys simply just add the site to the banned porn list, as I can’t ban this site specifically since I am not the owner of my household router. Thanks