can't add 2nd passkey

Hello shadowwraith

Thanks for posting in regards to setting a passkey for the phone as well as the one already set up for your PC, we appreciate you raising this via the forums.

Our help and support pages here advise the following:

With a passkey there’s no need to remember a password in order to sign in.

Passkeys are encrypted digital authentication methods, which are created on your device using biometrics, like face or fingerprint recognition, or your screen lock. After all, as you are your strongest password, it’s much less likely for security risks to occur.

Setting biometric authentication varies across devices and their software.

For Apple iOS devices:

1. Go to Settings
2. Tap the Face ID & Passcode or Touch ID & Passcode option
3. Enter your device passcode if prompted
4. Follow the on-screen instructions to set up Face ID or Touch ID

For other devices, including Android:

Many devices offer biometric authentication options. You can usually enable these options in your device’s settings.

• Look for options like Biometrics, Fingerprints, Face recognition, and set things up from there. If your biometrics are already set up, you’ll be able to toggle them on and off
• Once enabled, you'll be able to use face or fingerprint recognition instead of entering a 
 password or code

Are these options for the phone?

biometrics are already setup on my pixel 7a, but the vm app explicitly asks for passkeys that are set for that device, which hasn't been setup yet because of the loop im stuck in.

Even google states when i try to login to the vm app 

"There aren't any passkeys for oauth.virginmedia02.co.uk on this device"

EDIT: Fixed grammatical error

i can access the vm app only when i've logged into the vm website on my pc first using my win hello passkey.