Forum Discussion

ks_farm's avatar
ks_farm
On our wavelength
11 months ago
Solved

Symmetrical speed add on

Does anybody know if there is any information on the Virgin Media website regarding the symmetrical speed, add-on. I'm hearing conflicting information, some are saying it's a postcode lottery as to whether it's available, prices seem to vary I am unsure if it's available on all packages. According to this page https://www.virginmedia.com/broadband/our-speeds-explained it would indicate that all packages can have the symmetrical add on speed. 

  • Roger_Gooner's avatar
    Roger_Gooner
    11 months ago

    Symmetrical speeds are only available to the tiny proportion of those who who are on the nexfibre network and delivered using XGS-PON with the hub 5X. VM will be migrating everyone to XGS-PON on its own network starting in late 2024.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    11 months ago

    Symmetrical speeds are only available to the tiny proportion of those who who are on the nexfibre network and delivered using XGS-PON with the hub 5X. VM will be migrating everyone to XGS-PON on its own network starting in late 2024.

    • IPFreely's avatar
      IPFreely
      Fibre optic
      11 months ago

      VM aren't migrating anyone for the foreseeable as far as I know: they are making it available, eventually, but no forced migration or stop-sell announced yet.

      Timescales for making it available to HFC customers are running a fair bit behind, too. Wouldn't expect anything this side of Joan of Arc's day. 

  • Martyn's avatar
    Martyn
    Superfast
    11 months ago

    even if you're in the area, the customer service has no clue what they are on about. let's just pray it gets better because I doubt it could get any worse.