Hi
No matter what I do I can't seem to turn on virus protection via My Virgin Media.
I keep getting the message 'Sorry the changes you made were not saved, please try again'.
Also I have a new privacy warning "This network is blocking encrypted DNS traffic".
Once again there is no option to turn this off anywhere.
I noticed that there is another (paid) feature Advanced Security.
Is it now the case that to access any security features, you have to pay?
Try with the Connect app, is it possible to disable VM Smart Security i.e. to turn off the DNS redirection that is baked into the Hub 5 in Router mode ?
VM Virus Protection would be totally bypassed by use of DoH or DoT.
Hi LevNelson 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear these concerns about managing your security settings via My VM. Our essential security services are free! You can read more about them, and how to access their features here. 👉 https://www.virginmedia.com/help/how-to/security/essential-security
Did you have any success via the Connect App as the community suggested? 🤞
Please let us know if you are still having difficulties getting set up so we can offer further support.
