QuickStart, set up and connections

Resolved! Pre installation issues

Back in April I was told by VM that it would be possible to install their services at my address. The first installation date was booked for 16th may, I then received an email changing this to 18th July!! A delay of 2 months! I appreciate that there ...

Illegally Installed Box / Criminal Damage to Private Property By Virgin Media

Curious to see whether anything changed ? I m having a similar experience where without my consent VM installed a broadband connection points outside my front gate . It is on the public road however they have been non stopping parking at my front law...

Engineer didn't turn up

I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipme...

Want internet at a second address, do I need to use a different email?

My mom is moving out of my place into her own, she needs internet there and wants me to deal with the network/account. Already have virgin at my current place, can I add a second address to my account or do I need to use a new email and basically "st...

Damaged outside box cover needs replacing

Hi,The broadband box casing outside has broken, how do we get a replacement one fitted?Thanks

Resolved! New Connection Lead Times

HiOur street had a Virgin Media contractor install service points outside our houses 4 weeks ago. How long after this happens does it normally take till you can order broadband?The postcode checker still shows as not available at our address and I ha...

Time to switch provider after 20+ years ?

I've had a problem with a permanent red light on Hub 3.0 for approx 2 weeks now. I checked the forum and read similar issues. I've done a pin reset etc but no joy. To resolve issue it appears I need a replacement hub.I eventually managed to speak to ...

I already have a replacement Hub 5 but I need an equipment swap doing on Virgin's end.

Long story short, when I signed up for a new deal back in November last year I ended up with two quickstart kits. After months of trying to return the unused one it's still taking up space under my stairs.Unfortunatly for me our new kitten has "spra...

Resolved! House Extension - Need Cables Re-Routed

Hi,In the next few weeks, work will be commencing on the build of an extension at my property and I will need to arrange for my broadband cables to be re-routed. This includes the cabling from the street to my property (cable re-routed and longer cab...

Received no confirmation email

Hello, I recently bought a Broadband package and haven’t received a confirmation email. When I try and phone I need an account number and because I haven’t been emailed I don’t have this. Wondering if anyone can helpthank you,kate

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