QuickStart, set up and connections
Installing and configuring your kit
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Failed appointment

We had an engineer booked and confirmed for first connection this morning (8am to 1pm).Had two visits by svella during the week connecting from the box in the street to a new brown box on the outside wall.At 7:34 today we recieved a text message sayi...

kirstyvm by Joining in
  • 1 replies
  • 0 kudos

Why bother staying with VM?

We've been with Virgin Media for a while now, due to them having the best speeds in our region and limited competition, we've been pretty loyal customers but our contract is ending at the beginning of April so this time we are genuinely leaving, espe...

vermat51 by Joining in
  • 4 replies
  • 0 kudos

New Connection

what is the minimum time from cancelling virgin media (disconnection) to opening a new account with virgin media in another persons name to get a cheaper deal??

Engineer no show

Hello. I had an engineer booked for today between 1-6pm. I waited in all day and the engineer was a no show with no communication at all. Checked my appointment status online and they’ve changed it to tomorrow 8-1pm! no happy about this. can I be com...

Resolved! New to virgin broadband

My modem / hub arrived today. Started setting it up & the next step was to "plug it into the box on the wall" what box on the wall??? I rang customer services & she made me an appointment for an engineer to fit the box. Am I missing something? Why w...

Karen248 by Joining in
  • 7 replies
  • 0 kudos