QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! Pre installation issues

Back in April I was told by VM that it would be possible to install their services at my address. The first installation date was booked for 16th may, I then received an email changing this to 18th July!! A delay of 2 months! I appreciate that there ...

Engineer didn't turn up

I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipme...

SHR87 by Tuning in
  • 11 replies
  • 0 kudos

Resolved! New Connection Lead Times

HiOur street had a Virgin Media contractor install service points outside our houses 4 weeks ago. How long after this happens does it normally take till you can order broadband?The postcode checker still shows as not available at our address and I ha...

m33ddy by Tuning in
  • 2 replies
  • 0 kudos

Received no confirmation email

Hello, I recently bought a Broadband package and haven’t received a confirmation email. When I try and phone I need an account number and because I haven’t been emailed I don’t have this. Wondering if anyone can helpthank you,kate