As the question on title says I’m curious which hub I will get. I assume it would be the hub 3 as the hub 5 for 1 gig customers? My package is the M350 as I want to see how reliable the connection is before upgrading in the future.thanks
Buckle in because this going to be a long rant.I moved into my current flat about a month or so ago. I had originally placed an order with Hyperoptic after seeing they could supply my flat with internet, but after I got the keys and went to the flat...
Hello, We have been in our new build property for nearly two years. Virgin have just finished cabling in our area. A few weeks ago a sales representative knocked on the door and offered us a good deal. However, BT had already hardwired into the prope...
We want a dropped kerb installing outside the house.We have a CATV box on the pavement - Does this need to be moved, as vehicles may pass over it?
We have the VM5x hub that has worked faultlessly for 6 months, but now has the dreaded flashing red light resulting in no internet connection and unhappy kids (and man child) at home.We’ve checked all the cables, even though they haven’t been touched...
I am a new customer to VM and did not know what the brown box on the side of the house was until just now. This box is being held together with electrical tape with wires coming out the side. As a new VM customer I do not want this to cause any conne...
Hello I need help booking a technician to come out and move my external coax point as my Wi-Fi isn’t reaching parts of the house so I need to move the router, please can someone DM me so that I could book a technician to come out.
Anyone else having problems with package loss on their VM connection?North London. Hub 3.0. PC connected with a cable. Connection was absolutely fine like a week ago, but recently I'm constantly having 5-15% package loss in games like Apex, WoW.And e...
Hello, I'm looking to have a virgin cable removed from the front of my house. I have recently bought the house and have not gone with Virgin. It's inside a green tube that goes into my garden and the other end goes into a grey box at my front door. A...
Hello, Couldn't find any help from the phoneline, but i need the broadband cable near my roof that leads to the brown box moved as it is too close to some guttering that needs repair. I know there is a cost, and someone needs to be booked, but i cann...
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