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Forum Posts

Resolved! Utterly Frustrated

I’ve been trying to get connected to virgin media for over a month. There is no cable connection to my home, I’ve been lied to by customer services at least 3 times telling me that the pre-installation will happen tomorrow, that’s when I can get thro...

Routing Plan

We've tried to get Virgin Media to replace our incredibly slow previous WiFi provider for months, and finally we managed to get an installation booked. The brown box outside of our house has been installed and all that needs doing now is taking a cab...

Cuberrrr by Joining in
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  • 2 replies
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Hub 5 activation

on friday i joined volt virgin media gig1, i previously was a virgin media customer 2 years ago and saw they had combined with o2 today i recieved the self install kit once installed i have a flashing red light i then called the activation number and...

OTJF by Tuning in
  • 330 Views
  • 2 replies
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Resolved! Technician No Show

Hi,I’ve been due to have a technician turn up to run a new cable to my property for the last 3 days straight. Nobody has shown up each day and every time i try to phone up to ask question i get told the same script every time of ‘They will show up, t...

Move Router

Hi all, I am looking to have my router moved to another part of my house.I have seen other posts that's this is possible for a £25 fee and that it is best to create a new post for the mods to reach out to me through.Thanks Kit

Clarify when billing cycle starts?

Hi, I'm new to Virgin Media. I'm moving house and decided to go with Virgin, as it's the provider that's already been serving the property.  I'm trying to get all my affairs in order in advance. I won't be moving into the property until mid-June. If ...

armoniku by Joining in
  • 264 Views
  • 2 replies
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Cables to Brown external Box

I have ordered broadband from VM which is due to self installation soon. I notice there are 2 Black cables entering the external Brown Box. One thicker than the other, one or both wires enter the house and go along inside the wall cavity to a VM broa...

Trebor87 by Joining in
  • 309 Views
  • 4 replies
  • 0 kudos