QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Cable pit - moving

Hi, I’m looking to get some contact details regards moving a CATV pavement access point due to some upcoming building works, has anyone had or know where I can contact the required department within Virgin? Thanks in advance.   [MOD EDIT: Subject tit...

LarsCook by Joining in
  • 1 replies
  • 0 kudos

Resolved! Order placed but no confirmation

Hi,I placed an order on 14th August for a broadband QuickStart installation kit and confirmed all pre-contract documents,  added direct debit. Then I received emails with the pre-contract documents and said there will be further emails to confirm the...

FHDur by Joining in
  • 17 replies
  • 1 kudos

Haven't received installation package

It's been around 3 weeks since I ordered broadband with Virgin Media and I still haven't received the installation package, and a installation technician is due to call in a few days.Tried many times to get through to customer support through the pho...

Resolved! Estimated timeframe

Hi All,I am seeing activity in the streets of our village where the contractor is installing the cables and street plates (if that's the right word).So far I estimate that about 10% of the roads have the cables installed.Does anyone have any idea how...


UGH BEEN WORKING ON THIS ALL DAY! Have to go to coffee shop down stairs to message as have no cell service and they say I just have to wait till next week for an engineer to come out! Waited 6 hours and light never turned white. I can’t find a wall s...


Damaged Brown Box

The brown box outside my house is damaged. The cover has come off and some of the wiring looks damaged. How do I book someone to come out and fix this ? 

MC268 by Joining in
  • 1 replies
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