Hi Virgin are currently installing in my area, main cabling down and work has commenced on telegraph poles. I'm just wondering how long it will be before i can place my order
Hi,So originally the installation was booked for the 17th of June but was pushed back and back with no explanation and then suddenly we were told we needed wayleave from the neighbour. Understandable and so we got the wayleave and permission all sort...
Hi, We're moving house tomorrow and so last week my partner phoned customer support to arrange a moving date and an engineer to install a connection at our new house. She was told (after being on hold for 90 minutes) that an engineer had been schedul...
I am a new customer and requested new cable installation including outside external work to be completed..The outside construction team have missed 5 appointments to complete the external work. When a internal engineer turned up he cannot complete t...
Hi. My router & 360 box have been delivered but, when connected, the WiFi network is showing 'no data connection'.I've tried to log this issue but when I enter either my account details from my contract the account details can't be found.Please advis...
Hi, Is there any chance of getting my installation date brought forward?I opted out of receiving an early date via text message by mistake. my install date is now the 31st August Does anyone know who I could talk to? I already spoke to an advisor whe...
Hi, just accepted an upgrade to include a TV package. My TV and 360 Box is at the opposite end of my bungalow to my Virgin modem. I didn't appreciate and I was not made aware that they had to be connected with a coaxial cable for live TV to work.Is m...
I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white cable, not sure what to do...
I order my M250 on the 8th because I was moving in my new house on the 15th. Did it this way so I could receive the installing kit before moving in, and I though it was enough time to have it by the time I would move in. But I was wrong, the parcel e...
