QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! When can i order

Hi Virgin are currently installing in my area, main cabling down and work has commenced on telegraph poles. I'm just wondering how long it will be before i can place my order

Resolved! No construction team

I am a  new customer and requested new cable installation including outside external work to be completed..The outside construction team have missed 5 appointments to complete the external work. When a internal engineer turned up he cannot complete t...

Account details not found

Hi. My router & 360 box have been delivered but, when connected, the WiFi network is showing 'no data connection'.I've tried to log this issue but when I enter either my account details from my contract the account details can't be found.Please advis...

KateBee by Joining in
  • 3 replies
  • 0 kudos

Install Date

Hi, Is there any chance of getting my installation date brought forward?I opted out of receiving an early date via text message by mistake. my install date is now the 31st August Does anyone know who I could talk to? I already spoke to an advisor whe...

kernat by Joining in
  • 1 replies
  • 0 kudos

360 Box Installation Problem

Hi, just accepted an upgrade to include a TV package. My TV and 360 Box is at the opposite end of my bungalow to my Virgin modem. I didn't appreciate and I was not made aware that they had to be connected with a coaxial cable for live TV to work.Is m...