Recent DiscussionsBought house but cannot get Internet due to previous homeowners account Hi! I'm in a weird position and don't under stand why Virgin Media cannot set my account up I've bought a house on 29th of August 2025 I requested to set up Virgin Media on 3rd Sep with delivery...Hub 5 Hi. I’ve just been send a Hub 5 to replace my old hub. I have plugged everything in correctly, the Network name appears in the list on my phone but says no internet connection. The hub is just Flashi...New Build Installation Hi. I am moving to a New build house sometime in October and I cant seem to get an answer as to when Virgin will be connected. The grey box has been put on the house wall a few days ago, but your web...New Build Property I have a new build property that has virgin cabling and is connected to the virgin box, however, Virgin are saying they are unable to provide service to the property. I have spoken to the sales team ...Pre-installation work not being done Hi All, I have been trying to get an update on when the pre-installation work to my home will be done but for the past 3 weeks each time I phone the helpline I'm told it will be done in "a couple of...Hub 4 blue flashing light No connection Right where do I start I renewed my contract via web portal 2am Just after 1pm internet goes off . Hub 4 flashing blue light. Which some time turned yellow. Some times green . Both flashing so ...Extension Cable for hub 5 Hi, is it possible to get an extension cable for my hub 5, to allow me to move it further away from the wall socket? Auto-compensation - preempting issues Hi guys, My Virgin service is finally due to go live this Thursday, thankfully. In the run up to it I have put together what I think the compensation and final bill 'credit' should be. Putti...New build not listed but Cable is in. Hi, We are a new street with 4 new houses off a main road. We have pulled the VM cable into the each house from the main road which has also been connected to the VM network by the VM engineer ...no welcome email i signed up for student wifi and installed my hub today and still haven’t had a welcome email or received my just eat voucher or any info on how i’ll be billed
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