Hello, I have just installed my new VM Hub 3 about an hour ago. Since installation it has had a solid orange light. I looked it up and apparently it should be green and this is a nonspecific error signal.Internet for now seems to be working, but I've...
Hello,I have just moved into a new apartment which already had a virgin media connection. I previous tenant had called customer service and asked them how to transfer the ownership into ours so that we can start using the services. The service person...
I ordered a fibre broadband package almost 2 weeks ago and booked the engineer installation date for next week - 18/10, but have still not received a confirmation email for the engineer appointment. Can I still expect them to come?
Hi, Has a text come through to say I need to set up my new virgin box within 12 hours. I am currently not able to do this as I am away on holiday. Who do I need to contact?
Hi. I’m wanting to rejoin Virgin media (broadband only) The external brown cable box on the street outside my property is broken. I tweeted Virgin some photos ages ago but they were unable to help as I’m no longer a customer. My concern is if I rejo...
Hello everybody. I received my virgin self install kit yesterday and followed the simple instructions that come with it. I have had virgin previously at my address a couple of years ago but had to cancel as the service in my area was overwhelmed. Thi...
I wasn't given a welcome email, an account number and/or letters regarding of applying to virgin broadband detailing any information about my virgin media account and additional to that I was meant to get my installation today but it did not come whi...
Hi, My Hub 4 is experiencing random connection drop outs. When we first moved in to the property about a month ago everything was working fine up until a couple of days ago. At first I was told my old Hub 4 was faulty so this was replaced, this seeme...
Hi, I'm a new customer. I don't seem to have a virgin media socket. How do i book an engineer?Do i have to book one?
Got my package today and there is an isolated cabled with it but I don't have the wall socket. Been on a call for more than 1 hour with custome service and no answer.
