QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! Solid orange light Hub 3

Hello, I have just installed my new VM Hub 3 about an hour ago. Since installation it has had a solid orange light. I looked it up and apparently it should be green and this is a nonspecific error signal.Internet for now seems to be working, but I've...

Broadband Transfer

Hello,I have just moved into a new apartment which already had a virgin media connection. I previous tenant had called customer service and asked them how to transfer the ownership into ours so that we can start using the services. The service person...

No engineer confirmation email

I ordered a fibre broadband package almost 2 weeks ago and booked the engineer installation date for next week - 18/10, but have still not received a confirmation email for the engineer appointment. Can I still expect them to come? 

imogen31 by Joining in
  • 3 replies
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Broken external brown box

Hi. I’m wanting to rejoin Virgin media (broadband only)  The external brown cable box on the street outside my property is broken. I tweeted Virgin some photos ages ago but they were unable to help as I’m no longer a customer. My concern is if I rejo...

poppyj by Joining in
  • 2 replies
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Resolved! Self install issues

Hello everybody. I received my virgin self install kit yesterday and followed the simple instructions that come with it. I have had virgin previously at my address a couple of years ago but had to cancel as the service in my area was overwhelmed. Thi...

Mikesb by Joining in
  • 4 replies
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HUB 4 drop outs

Hi, My Hub 4 is experiencing random connection drop outs. When we first moved in to the property about a month ago everything was working fine up until a couple of days ago. At first I was told my old Hub 4 was faulty so this was replaced, this seeme...

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Jobs1 by Joining in
  • 8 replies
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