Recent DiscussionsHome move done, but account showing as closed I recently completed a home move, but my account is showing as closed and it's still shows my old address. A new bill came with a large bill and a different account number, but when I click *view bil...Extending virgin cabling Hi, tried to call earlier and couldn't get past the automated choices, Hopefully the team picks this up as I'm looking to book an engineer to extend the cable as I've moved the TV, I want to keep th...Removal of second tv box cable Hi. I am a VM customer and have TV and broadband. I have cable that runs to a socket in another room where a second TV box was once installed, (there is no box there just a wall box with a terminator...Break of Contract due to outage Hello all, I have not had broadband and internet access since the 10th July 2025, I live in the BH23 area. I have so far had two fix dates and none of which have fixed the issue, I now have another f...no show from engineers I’ve now wasted two days and no contact no show from engineers and 12 hours on phone to various depts promised call back still nothing three days on !!!! Absolute shambles would Richard Branson put u...Re-location of Wall Socket Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). We wo...New build not listed but Cable is in. Hi, We are a new street with 4 new houses off a main road. We have pulled the VM cable into the each house from the main road which has also been connected to the VM network by the VM engineer ...Adress not servicable I live in Girvan Nexfibre has installed equipment on BT poles and nieghours aound my home can acess virgin in fact most of the town can now have Virginmedia also openreach has also installed on the s...Does moving home start a new contract term I have an 18 month contract that started in July 2024. I believe this contract ends on 22nd Jan 2026. I've asked to move my current connection to my new address this Monday, 15 Sep 2025. I've receiv...SolvedMissing outside box cover Good evening, Hopefully someone can help, I've tried calling VM but couldn't get to speak to a human. We've come back from holiday to find our outside Virgin Media box cover is missing with the c...
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