Recent DiscussionsMove my router Hi. I am having a new media wall put in my lounge and need my virgin connections moved. I have tried to use the website and the customer services number to arrange but can’t find the way to do it on ...VOIP phone I'm trying to help my parents move from a PSTN number to a VOIP/Cloud phone, along with a Fibre broadband connection. I spent a good hour with VM Online chat Saturday but didn't get anywhere. Du...I need my cable installing deeper to allow for a new driveway Hi, I need my cable installing deeper to allow for a new driveway. Could somebody please get in touch with me or point me in the right direction of a contact. Thank you! Wall socket Hi, The wall socket is too far from a power supply socket and is right by the front door which is inconvenient therefore it needs to be moved. I tried ringing the customer service number but there w...VM available to upstairs neighbour, but not to me? Help! Hi there, I reeeaaaally want to get Virgin Media broadband, as I am recently out of contract with my current provider. When I use the availability checker, and select my address it says it's unavail...Survey How do I leave a review? A technician was out this morning and asked me to provide a review iv tried the link but can't seem to figure it out Go live date July 17th. Still no external works done? Hi all as the title states really my go live date in July 17th but im still waiting for the external works to be complete. Ive called vm and a lovely chap advised its being doing right now....but its...BQM Spikes on new XGS-PON connection 500Mb service went live last Thursday. BQM is spikier than my old FTTC. Normal? Or any suggestions? https://www.thinkbroadband.com/broadband/monitoring/quality/share/214eeb01eb3be2e78504897a72430a58...SolvedEntered wrong email I bought wifi and entered the wrong email address on purchase. I tried to fix through online help assistant but it doesn’t appear to have worked. I can’t access account number Help getting installed. I need help in getting to the bottom of my install. Every day I am told the services external work will be installed "tomorrow". I have been lied to every single day. Today was my in home engine...
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