I moved into a rented property in what will be a year ago in a couple of weeks.After trying to get some broadband installed I was told by Virgin Media that they were unable to get broadband at my property with little to no explanation. 10 months late...
Hi,Apparently I'm only being sent a box to return my router. No one seems to be able to tell me what is happening with the other device on the outside of my house (i.e. Fibre to the home - not actually me, btw... scroll down to 'External wall box')....
Looking for some advice… I want to set my virgin up in my front room so that the tv can be in 2 potential spots. I am building units in the alcoves either side of the fireplace. Can I split the first cable where it goes through the TRIS-1002L box, e....
Hi allI signed up with Virgin Media in my new home 2 weeks ago. It is working fine except for one glitch on my Mac laptop: Microsoft Outlook and Teams, and my Mail server on my desktop, are only working intermittently, and often do not connect.I've l...
Hi,We have been doing some renovations to the house and need to move the broadband cable from the room it is currently in to the room next door. How do I go about arranging an engineer to do this for us? Thanks
Hi, 2 of my Upload QAM Modulation levels are down to 32 when I believe this should be 64.Full signal levels as follows: (This is on a Hub 3.0 in Modem Mode) I have already done a pin level factory reset.
Hi, I entered my postcode as was told I could use QuickStart! After ordering the hub and looking at the instructions, we do not have a wall socket that matches in our house. I’ve tried to schedule an engineer by using the app as it says but there isn...
VM broadband installed yesterday. Hub 3. VM Connect app on iOS16.1.2. Won’t find hub and displays as below Have deleted app and all app data and reinstalled, twice. Have restarted router multiple times. iOS device on the hub’s Wi-Fi network. Disconn...
Hi, we're switching from BT to Virgin, I had constant issues with dropouts last time we were with Virgin which they weren't able to fix by the time the contract ended.I just wonder what is the date when the 14 days cancellation begins? Will it be fro...
Our pre-install process has been a bit of a nightmare, and I see that unfortunately, that's not uncommon. We originally opened an account on Feb 3rd, under my partner's name and purchased broadband. We called in to change the install date as we reali...
