QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Cancelled - recovering outside kit

Hi,Apparently I'm only being sent a box to return my router. No one seems to be able to tell me what is happening with the other device on the outside of my house (i.e. Fibre to the home  - not actually me, btw... scroll down to 'External wall box')....

mork23 by Tuning in
  • 6 replies
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Splitting line in

Looking for some advice… I want to set my virgin up in my front room so that the tv can be in 2 potential spots. I am building units in the alcoves either side of the fireplace. Can I split the first cable where it goes through the TRIS-1002L box, e....

Resolved! Cable Move

Hi,We have been doing some renovations to the house and need to move the broadband cable from the room it is currently in to the room next door. How do I go about arranging an engineer to do this for us? Thanks 

Mearns7 by Tuning in
  • 8 replies
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Upload QAM Level

Hi, 2 of my Upload QAM Modulation levels are down to 32 when I believe this should be 64.Full signal levels as follows: (This is on a Hub 3.0 in Modem Mode) I have already done a pin level factory reset. 

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Virgin media wall socket

Hi, I entered my postcode as was told I could use QuickStart! After ordering the hub and looking at the instructions, we do not have a wall socket that matches in our house. I’ve tried to schedule an engineer by using the app as it says but there isn...

Anonymous by Not applicable
  • 1 replies
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Service Start Date?

Hi, we're switching from BT to Virgin, I had constant issues with dropouts last time we were with Virgin which they weren't able to fix by the time the contract ended.I just wonder what is the date when the 14 days cancellation begins? Will it be fro...

Pre-install headache

Our pre-install process has been a bit of a nightmare, and I see that unfortunately, that's not uncommon. We originally opened an account on Feb 3rd, under my partner's name and purchased broadband. We called in to change the install date as we reali...

tbel by Joining in
  • 3 replies
  • 0 kudos