Inital order placed on 18th September for October 3rd, then we got delayed until November 24th, called up and after an hour got it moved back to October 11th and many apologies from the agent later hung up relatively happy. 9th October we get delayed...
Hi,I recently switched to VM landline and broadband/TV.Broadband is fine but no dial tone on the landline phone, no dial tone, it's never worked.My VM hub / router has an orange light lit at the bottom all the time, but on this forum people seem to t...
When the engineer came to install broadband pulled TV out and ripped my TV Arial socket out the back of my TV the one fixed to the TV so I've complained to customer service about 18 times every time promised someone will call me back within 2 days T...
Hi, I am a new customer of Virgin Media trying to set up an account with you to buy broadband upon moving into a new house. However, I am unable to register an account as I have never received a welcome email or letter with my account number on it, d...
I have connected Hub 3 via coaxial cable and it automatically activated, I am able to connect to WiFi. After the activation I have installed virgin media connect app but it is keep installing the hub 3 for long time and then failed with message “We ...
Hi,Hoping someone from VM can help me, firstly apologies if this is the wrong place I wasn't sure where to post this. Back on July 24th I registered my interest in signing up for VM and the Mega Volt bundle, and on Sept 22nd received an email saying ...
Hi VM customer team,Virgin media have installed a cable to my neighbour, but ran the cable across my property (without my permission). Also used some grey cement to hide the wires. Could this be removed an properly installed within the neighbours bou...
Hello. The small CATV metal hinged door at the end of my driveway has broken and left an unsightly and dangerous hole on the public pavement. Can this be replaced please?It is Pomeroy Rd, B43 7LJ.
Received an email saying I would receive the box by post today. Nothing arrived. Received an email saying they had received my Gone Away form. No clue what that is. Never gone anywhere or filled anything. Cant sign in or get help as have no account y...
Hoping I can get through to someone from Virgin Media as i'm going round in circles on the phone, whatsapp and live chat.....I got an email from yourselves about an offer to upgrade from 500mb to 1gig on 02/10. I signed up and then got confirmation e...
