Recent DiscussionsRequest hub 5 upgrade. Hi I would like to know if i can get a free upgrade from Hub4 to Hub5. My hub is starting to disconnect device randomly and zi have to keep rebooting the hub this can be up to 3 or 4 times a week. An...Longer coaxial cable for Hub 5 Hi, is it possible to order a longer cable than the provided one? I have a hub 5, I believe it's coaxial? I would need a 5 metre one. Thanks Ash Street green box blocking driveway Hi I was hoping for some help please. There is a large green street cabinet box situated at the end of the driveway on the path, smack in the middle of the driveway making it really awkward to acce...Call centre staff and upgrades I have had a number of missed calls from Virgin Media recently, but I answered the most recent one. They say they want to analyse my usage to offer me the best package for my needs, and said my area ...Switch date changed I ordered a VM fibre broadband package early September with an installation date of 10th December (that was the earliest available). I assumed it was because VM would have to inspect it my existing l...Due to be connected Thursday phone system not recognising customer number I signed up for VM broadband a couple weeks back with a request date of 23/10/25 It is a self install but I've not received the kit yet is this normal? I also need to request a longer coax cable as t...Pre install queries Ordered VM TV and broadband on Wednesday from a Virgin sales guy and was told that pre install will happen at any time and I dont need to be in for this as he told me where the cable would run from ...Longer Coaxial Cable Needed Hi, I have an odd shaped property such that the VM Coaxial socket box wall outlet is fitted quite some distance from my TV and the living quarters of the house. Therefore I need to move my VM Hub cl...Longer coax cable needed. Hi, I need 10-15m coax cable please. I would like to try it first before calling in the engineer. All the best, Olesok Address not found from the service list but neighbours are there I am looking to swtich to VM from Sky but cannot find my address from the service list. All my neighbours are there. Maybe because this is a new build? Who shall I talk to about that?
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