Damaged outside box
I'm worried that we've just ordered VM but the junction box outside is damaged, can this be fix? Or will it be workable?
Forum Posts
Old tenant preventing connection
Have just moved into a property and they cannot set us up as the old tenant still has an active account. Phoning has not been that helpful as a call back I was promised was never received and have to tell whole story again every time in phone… where ...
New build home not on the Virgin Post Code finder
HiI've recently purchased a new build and am due for completion in the coming weeks. I wanted to get a head start and book an engineer to do sort my internet not longer after I moved in. The builders on the estate have pre installed virgin to all hou...
Resolved! Will this cable work?
I’ve just switched to Virgin and discovered I need a VM white box. All I have is the below but I can’t plug my Virgin plug into the box or the cable coming out of it. Can anyone tell me what I should do? Thank you so much!
Speaking to someone about new account credit
  Hi. I joined VirginMedia online on Saturday. I got the attached offer, but the £235 credit is not showing up on my account - and I can’t seem to find anyone in customer service who can help (or even view my order reference number to see what I was ...
I don't have the Virgin Media Wall Socket, but have this. How do I connect?
I have the above Virgin box, and the wire from the box. But this wire doesn't go into the wire for Hub 3. What do I do? Thanks!
Brown box cover missing
Hi,Hope you are well.My brown box cover is missing outside the property and I am worried the rain might damage the cables.Could you kindly arrange for a replacement or can I order one somewhere?
Setting up a fibre connection to a new build
HelloI am having a problem ordering VM broadband to a new build property, and I can see that multiple other people have had the same problem as I am having.I will be moving into a relatively new build apartment block in an area with a lot of older pr...
My address isn't listed correctly on the post code checker
On the Virgin Media postcode checker my address (that I'm moving to shortly) doesn't appear correctly and says services are unavailable, however if I select the flat below (it's a Victorian conversion) they can get virgins services. My address appear...
Virgin TV 1 is offline
I am unable to record at the moment and keep getting the error message Virgin TV 1 is offline or not connecting. Turn it on to check if your recording was successfully scheduled. I have turned the router on and off on several occasions with no benefi...
