Recent Discussions£787 cancellation fee Hi, I was trying to cancel my contract today, I was out of contract for a couple months but renewed it last month on the 15, so 20 days ago. My new contract isn't even charged on my bill yet, my most...Change mobile number Hi I need to change my mobile number as the last digit is incorrect. I’m not sure why as autofill is correct and I wouldn’t have put the digit it has at the end regardless. I also only got my broad...Trying to get connected. Hi, I recently joined Virgin Media online, the online postcode check said it was possible. I booked an installation engineer as there was no box outside my house. (Virgin Media was used here previous...Virgin Connect App How do I reset the account info associated with my Virgin Account app. I do not want to delete cache or the data, I actually want to reset the data the Virgin have associated with this app so I can r...Installation - still going ahead? Hi , im moving into me partners and were getting virgin installed on the 19 th of July, there has never been virgin in the house previously, her property has a fully block paved drive , They asked m...What do I need to removed to plug Virgin Hub in please? Just moved house and Virgin says there’s a connection which there is an NTL one, looks like someone’s maybe used a longer cable and cut it, which cut should I remove to screw my hub in? Thank you Move my box Dear team, I have spent the past 45 minutes trying to get hold of an operator via the telephone options and WhatsApp, neither work by the way. I would like to arrange for an engine to visit my hom...SYNC Timing Synchronization failure - Loss of Sync For the past 4 weeks I’ve had constant broadband issues where the connection drops for a couple of minutes. Every occurrence of this coincides with the following critical error being logged in the mo...Removing Virgin TV from system Hi, We currently have virgin Broadband, phone & TV but because we don't use the TV or phone anymore I have just arranged for a new contract for broadband only (M500). So I want to remove the TV box...When will Virgin Media be activated in my area? Hi - during May our road was upgraded with the grey cabinet and little black boxes at the end of each property. Can you advise how long it will take before the service is activated please? Postcode i...
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