Hi, our broadband (Hub 4) has been cutting out at regular points for over 2 weeks now. I've setup a BQM monitor which has shown a lot of packet loss, along with some high latency:https://www.thinkbroadband.com/broadband/monitoring/quality/share/c7df...
Hi all,We've recently moved home, and have had VM broadband for 3 weeks now. We've started to experience a recurring issue where the router seems to reboot occasionally - nothing we can replicate to see what is causing it but it is making it difficul...
Again someone called to arrange a visit no one came, advised re our loss of data with no WiFi we can order a dongle, put through to another department to order and they cut us off the call ! What a joke
I supposed to receive home boardband equipment kit today, unfortunately it stated as resend to the sender from yodel online tracking.I would like to know how to get in touch to re-schedule the delivery date?
I’m moving house soon, and VM is not available in my new street. Nobody offers fibre, infact. There is VM fibre in a neighbouring street around 100m away. The house and street is not new. It’s around 30 years old. Is there any way I can contact VM to...
I’m property has previously had virgin media but we no longer do. We have recently had a bush removed and The brown box on the outside of the house was behind it…the cover is not on the box (not sure if it ever was) but now the cable is open to the e...
Hi been with virgin media for over 18 months now and have just upgraded my package after a rocky few months due to internet interruptions and slow speeds. Have upgraded to the gig1 package as I wanted faster speeds so didn’t mind paying abit extra. I...
So… My contract came to an end and virgin started charging me £64 a month for 250mb internet. For obvious reasons this needed to be fixed, so I contacted the online chat to resolve this and get a better offer. This resulted in an offer of £36 p/m on ...
Hi!I have the 5 static IP service, but it regularly goes down because the Hitron CHITA doesn't remember the LAN Default Gateway address in the VMB IP Service settings page whenever it restarts (which is usually once a fortnight, presumably doing firm...
Hi,The outside box for my Wi-Fi has been kicked and broken. I have attempted to tape it up on a few occasions however it is now broken properly.Would it be possible to send someone out to fix this? Thanks
