Forum Discussion

ALAM804's avatar
ALAM804
Joining in
13 days ago

When will the Broadband in my area be available

Hi there , 

we had the virgin cables installed in the street with boxes almost a year ago in WS5  area in Walsall.

still no signs of any broadband activation.

Could anyone /customer support from virgin help  about the usual timeline for this as I want to change my  service provider so wanted to know before signing another 2 years with another provider with poor service . Thanks 

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    11 days ago

    Hey ALAM804, thank you for reaching out and for your interest in joining us.

    As anything with this, planning permission and gaining permits can take a long time.

    However we will send you a DM fill a form in which goes to the build team who will reach out within 14 working days.