Hi there ,
we had the virgin cables installed in the street with boxes almost a year ago in WS5 area in Walsall.
still no signs of any broadband activation.
Could anyone /customer support from virgin help about the usual timeline for this as I want to change my service provider so wanted to know before signing another 2 years with another provider with poor service . Thanks
Forum TeamHey ALAM804, thank you for reaching out and for your interest in joining us.
As anything with this, planning permission and gaining permits can take a long time.
However we will send you a DM fill a form in which goes to the build team who will reach out within 14 working days.
Hi there ,
we have the same issue ,street work was done a year ago ,no broadband service in the area yet . I am having issues with my current provider i.e poor service , so wanted to change the provider. before I move with another provider I wanted to check ,as it will be 24 months contact ,I will be stuck . there is no full fibre broadband provider in our area as yet .
will appreciate your update .
post code is WS5
You need to create your own thread.
Forum TeamHello ALAM804,
Thanks for getting in touch. I’m sorry to hear about the issues you’re experiencing with your current provider, we can imagine how frustrating that must be.
We can send you a PM regarding your installation query, we can raise this with our Installations Team. Once they receive your details, they’ll look into the situation at your address, review the network work that’s been completed, and provide an accurate update on availability in your area.
If there’s anything else you need in the meantime, feel free to drop us another message, we’re here to help.
