QuickStart, set up and connections

Pre install issues

Hi. Returning customer after a few years. Having recently moved to a area which has VM, i couldn't wait to kick BT into the bin. Having issues though regarding the pre install process. The engineers came out yesterday to fit the brown box outside...

Installation

I have just received my virgin hub 3 for quick install but turns out I have a BT socket not virgin media, how do I book an engineer to sort this?

Engineer booking not showing

I had to ring up virgin media to book an engineer visit to install a wall cable. they booked the engineer visit for this Saturday and informed me I would be sent a text and can log in to the virgin media app to see the appointment. at work I didn’t h...

need extra cables

I want to move my tv to a different part of my flat but the. cables won't reach to the tv if I was to move it so can I be sent all extra cables 2 ethernet cables and a longer coax cables for internet and tv please

Move tv box to another room

Hi could I get someone to book an engineer please.i want to move my mini box from the front bedroom to a rear bedroom and obviously this requires the cabling sorting. I’m in a ground floor flat so not as bad as it sounds…Thanks Jason

Virgin Media not available at my address

Hi,I'm moving to a new house and hoping to sign up for Virigin Media internet. The online checker says my postcode isn't covered although a building just 150m away is. Can someone get in touch to confirm if the checker is wrong and it is possible to ...

Resolved! Where is the promised new router/hub?

I ordered a broadband upgrade on 22 August and the deal included a new Hub4 for self-install. VM duly increased the speed but the promised hub did not arrive. A couple of weeks later I spoke to a nice lady at the VM Call Centre and she told me a Hub5...

Resolved! Installation delays

Hiya, new customer here. I've been eagerly awaiting Virgin in our area for quite some time and a few months back work had begun to bring Virgin in. On the waiting list I finally received notification that it was going to be ready and having witnessed...

Virgin media are scammers

A salesman quickly rang me bk as order did t complete online so the package I'm trying to order full package free tv salesman couldn't see it his end so he signed me up tto package below and explained he will charge it in due course when he comes to ...

Outside work before installation

I have a tee at the end of my lawn put in by VM & a cabinet about 300 yards up the street, before VM install the router, is the outside work they say they will do before they install to just to put a brown box on the wall & not a cable from the cabin...

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Forum Posts