Getting my box and router moved
Hi,I'm wanting to get my box and router moved but the cable isn't long enough and awkward to do myselfDon't mind paying a £25 call out fee as i've seen that might be possible?Where can I book this?Thanks in advance
Forum Posts
Moving TV and need extension or new cable.
I am in need of a new cable fitted or extension. Planning to decorate the living room and want to move the TV and relocate virgin box as well.Can I book an engineer, I've tried the WhatsApp chat but get nowhere.
Re: Missing external cable cover
Hello. I'm replying as I have the same problem. Is anyone able to assist?
Virgin now in the area but Postcode Checker doesn't work
Does anyone know how long it takes to update the postcode checker?I registered my interest in virgin media and then received an email to say they are all moved in and Virgin was now available in my area.However, when I ring up or use the postcode che...
Telewest box
Hi,both my landlord and virgin media advised my property is wired up for virgin media.i can only find a telewest box in the house - how do I connect my QuickStart hub to this?thanks
Don’t have the right wall socket
I’m and trying to set up my quick start virgin package but the cables provided don’t match the wall socket. Can I get an adapter or do I need an engineer to come out and fit a new socket? Picture included of current setup and what the cable virgin pr...
Constantly changing install date
So far I have been given a date of:20th February - moved as work was required5th March - see abovethen a phone call stating the work required had been carried out and another earlier date would be sent (it wasn't)Now, 5 days before the 5th I receive ...
Removing Brown Box
Good Morning, I have recently left VM and am now looking at having their equipment removed. In particular the brown box on the outside of my property. Having checked similar threads on the forum advice varies between remove it yourself and throw it ...
Re: Moving Router
Hi I’m looking to get my router moved room if possible and is it still 25 pounds
Resolved! Spotter Request
I have received a flyer saying we are now served by the VM network, and the online portal says we can have all the Gigabits. I live at the bottom of a driveway shared with one other house. Before placing an order, I’d like to make sure we can get con...
