Moving Router
Hi, I would like to arrange for my router to be moved please can you contact me to arrange?
Forum Posts
Order status
 Hi I placed a order yesterday but I received a email today saying this but they no longer live here as I recently moved in
brown box damaged
Hi The brown box outside is broken,can you please replace?Regards Bryce
Re: Exterior wall box covers
Hi,Unfortunately i've also found recently that the cover been lost/damaged on the box that is connected to my home due to bad weather. Could someone please organise this to get sorted for me please? thanks
Move Virgin Cable Entry Point
Hi,I need my Virgin cable entry point moved to a more appropriate location. I understand there's a £25 charge for this which I'm happy with, so could a Virgin representative contact me to arrange a date for an engineer visit?Many thanks,Jonathan
Self install box never arrived
I ordered the self install box to arrive for the day i moved which was yesterday march 11th, however waited the whole day and didn't receive anything. I also haven't received any emails or tracking to let me know when it will be coming. Has anyone ha...
Do I really need an engineer to visit?
Hi, I moved into my new property on the 6th, the previous owner had gigabit broadband installed and so I thought I would go for the same.I ordered online the same day, contract cost £39 for 18 months and router to be delivered on 9th - fantastic!Then...
How easy to install.
Evening,Currently with SKY FTTP which will end in June.How easy would it be to install Virgin here based on the picture. I have never had virgin but my neighbour (driveway on right of wall) had it installed with the virgin pavement plate actually at...
Removal of virgin media cable and box
I have the same problem. A lot of unsightly cables and box on the exterior of my property. Can anyone advise how I can get Virgin Media to come and remove this? The call centre was not helpful at all.
Errors And Strange Speeds
We have a wired network connection. It used to connect to the router at 1Gbps. Now its down to 100Mbps and has been for a few days. I have also noticed some websites taking a while to load or not at all.Just wondered if there is an issue with errors ...
