QuickStart, set up and connections

VirginMedia available at the street number but not in my flat number

Hello,I've been looking for help on this one and replied to some other topics with no success, so I thought of starting my own topic - hopefully I can get more information.Virgin Media seems to be available at my postcode/building ... but it returns ...

Moving to place with no VM coverage, contract still has 9 months to go

As the title says, I am moving to a new house and Virgin Media don't have coverage there. My current contract (internet only) has 9 months to go.On their website I saw that I have to pay a cancellation fee (calculated based on how many months are lef...

Virgin Media isn’t available at your new address (but it actually is)

Hello - please can you do the same for me? Ta [MOD EDIT: Post split to create own thread. Please add more details so the Community can help]

Resolved! Booking an engineer

Hello. I woud like to book an engineer as it seems the connection Box on the outside of our house may be ageing to the point I am concerned the connection will suffer at some point. Is it possible to book an engineer to replace the connection box and...

Resolved! How to arrange an engineer for a non fault to see if the coaxial cable can be extended?

Hi, I've recently had virgin broadband set up in my house but the location of the media box at the front of the house and the length of the original coaxial cable to the hub means much of the house gets no signal at all. So I'm hoping to get a longer...

M50

I want to get M50 broadband, will be using it for streaming services, playstation 5 and ring doorbellWould like to know if it's worth it and if its any good?If you've got it or had it what was your experience with it?

Virgin connect app will not pause devices

My Virgin connect app has not been working for months. I have tried phoning virgin several time.. no result. It basically doesn't pause devices. It shows paused at times but doesn't pause. Can someone advise me please. I have kids of different ages a...

Once again…… problem with the outside work 2 days prior the installation

Well I’ve never know a bigger circus than virgin media.3rd time now I’ve been told 2 days prior to installation there’s a problem. Every single person from virgin media tells me different reasons why. Completely feel mugged off by them like it’s a jo...

Hub 5 needs multiple daily reboots?

We had a hub 3 and upgraded recently from the second highest to the highest internet package, Virigin said we couldn't use our old hub for it any more and sent us a hub 5. The hub 5 overall should be an improvement but with it our internet speeds slo...

Resolved! Brown box installed without permission

I have just returned from a one week holiday to find a Virgin brown box installed on the front of my house without permission. The cable runs along a joint fence and disappears in the pavement in front of my drive. I am furious. I neither requested ...

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Forum Posts

VirginMedia available at the street number but not in my flat number

Moving to place with no VM coverage, contract still has 9 months to go

Virgin Media isn’t available at your new address (but it actually is)

Resolved! Booking an engineer

Resolved! How to arrange an engineer for a non fault to see if the coaxial cable can be extended?

M50

Virgin connect app will not pause devices

Once again…… problem with the outside work 2 days prior the installation

Hub 5 needs multiple daily reboots?

Resolved! Brown box installed without permission

Wrong installation address

Wrong connection from wall?

Compensation for delayed install - VM playing game...

Installation issues

Cable/socket incompatible