I've recently moved into a flat in London and when I search for broadband availability for my exact address the response is "Whilst we're busy expanding our network, it looks like we're currently unavailable at ADDRESS but we can keep you posted!".Ho...
I’ve been in my property for 1 week and still don’t have internet. Timeline:- moved in on Thursday 22nd, expected a self install. Turns out there is a cable to the property threshold, but it’s just tied up in a ball and doesn’t go anywhere. - Virgin ...
I've upgraded to a new package at the end of my contract via the app, and received pre-contract details via email, with an estimated activation date of Feb 18th, however, I have not heard anything since then, and anyone I speak to via the chat seems ...
Hello,Instead of me receiving an email about the update on my upcoming router today, I’ve been emailed that a ‘Gone Away’ form has been received and would be reviewed in 48 hours.This is not me and would like to receive my internet so I can work.Than...
I'm looking to arrange an engineer to come soon to change my broadband access point from one downstairs room to another on same front side of house. I understand there is a £25 fee.How do I arrange this pls?I've also lost my memorable word.Thanks in ...
I have recently purchased a property where there is a large box of cabling outside, which I'm informed belongs to Virgin. It blocks our driveway meaning we are unable to park on there. Please can you advise of how I can go about getting this removed ...
Hi. The box on the wall outside of my property is completely broken. His go I go about getting this fixed? Can’t seem to be able to speak to someone on the phone about this. thankyou
Hi all!So had VM and Sub Contractors out this morning running Fibre cables in my street and Northampton is one of the county's due for FTTP rollout this year still (Doubt that).Anyone know how long it takes from cables being ran to me being able to s...
Can someone outline what the upstream and downstream power levels and SNR levels are supposed to be please?Additionally, how many corrected and uncorrectable errors are acceptable per day? My 3.1 Downstream channel has MILLIONS of corrected and ~12k ...
Hi everyone,I live in a three storey townhouse and I’m looking to get a wired connection in my attic bedroom, to allow me to record my podcast with a strong connection.I have a Netgear Nighthawk router in my living room on the ground floor and the Vi...
