Hi,My outdoor cable box was damaged during a storm a few months ago. I’ve not had a chance to get this resolved until now. How do I go about getting the box replaced? Is this something I pay for? Picture attached, it might even be I need to just rea...
I have looked around the internet but cant seem to find an answer.Can other internet providers use an already installed fibre optic line from Virgin Media?I think other providers can use BT fibre optic lines but not sure if Virgin Media would permit ...
Signed up December 2023 , installed on the 8th of January, but engineer wired it into our neighbour's box without telling us?Called vm told engineer is booked but we need new cable, cable was pulled and obstruction found, new cable installed and we w...
On Thursday evening I called VM to negotiate my contract price down, as it ends next month. This weekend and the agent also offered me an update from 125mbps to 250mbps which I accepted. To do this she 'sent an update' to my hub which disconnected my...
I have a solid red light on my hub 3 which is getting warm have checked all wires and connections and rest the hub multiple times I have look it up and it says the hub 3 is overheating and needs replacing I have phoned support, but they say they cann...
Hi, I need help. If anyone can give me advice please. so start up package arrives and I've followed the instructions as per the booklet but still no Wi-Fi/internet. There is a red flashing phone on the hub. Can connect to Wi-Fi on my phone but there ...
I had a new hub delivered in February and it is still not connecting so have no Wi-Fi. trying to get hold of anybody is almost impossible what do I do?
Hi,My virginbroadband hub5 was installed 3 days ago and it has rebooted itself 4 times. I see others have had similar issue : https://community.virginmedia.com/t5/Networking-and-WiFi/Superhub-5-Rebooting-again/m-p/5430369how do we get support to fix ...
Everyone in my building can get fibre but my apartment is not listed?
My Virgin broadband monthly fee is £32, I received a email from Virgin a few days ago saying that it’s increasing to £35 due to the 8.8% increase, which I’m completely ok withBut then tonight, I got another email from them saying that my bill is read...
