Today was my Virgin media installation day for broadband, TV and phone.The installer arrived promptly at 8am but quickly realised there was a problem. The fiber cable pulled to my property nearly two weeks ago was not active. We walked down to the ca...
Thinking of getting Virgin Broadbandcan any tell me if the picture is the fibre conning into the property please   [MOD EDIT: Subject title changed for clarity]
Hi I’m currently getting work done in my garden and the workmen caught the external cable and it has knocked off my internet completely. I have reported it to Virgin but they say they can’t get anyone here for a week. My son is currently doing his G....
It’s a very odd one, but my wife and I have noticed a pattern.I’m on Gig1 and normally get around 900mbps and sometimes more so that is good, but every Thursday morning it’s a lot slower, around the 300mbps mark. On the rare occasion it’ll drop compl...
You'll not get any satisfaction on this forum, as it's user led and the occasional Virginmedia staff have no real authority. You should write (or better still get your solicitor to write) to the registered office. 500 Brook Drive, Reading, RG2 6UU Co...
Hi,I'd like to relocate my router - I understand there is a £25 call out fee, please get in touch!
My order and installation has been cancelled and my address has been marked as non serve. You have just installed new fibre cable in my street but a number of the houses in the street are now having problems with connecting. I have spoken to the cont...
Hi, I am having some building work done, which involves widening our front door - unfortunately, the grey virgin box is on the bit of wall which is going to be knocked out to make the door way wider. It just needs moving by a couple of feet, to be sl...
Hello everyone, I'm looking to disable default parental control for my account. The documentation says that this option can be easily controlled in the app and the website in Account settings section. However, I am unable to see any options apart fro...
Can anyone advise me what to do regarding the VM connect app. Says cannot find the Hub. I've followed all instructions, still not working
