Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub3 timed out site.?
Hi. Seems a favourite site of mine that used day before or less is no longer connecting when try loading all get is message saying:this site can't be reached took too long to respond. Try checking connection. Error_connection-timed_outAlso checked c...
Resolved! Wired connection to device in different room
Hi, just wondering if someone on here can help me please. I want to get a wired connection to my 4K TV as it doesn't seem to like thw wireless signal. My router is upstairs in the house so I've been using a powerline connection which isn't wonderful....
Resolved! Red light on Hub 3
We’ve got the dreaded red light on our Hub 3, meaning WiFi dropping off and poor reception across the house. We’ve tried resets etc… but no joy. Can VM send a new hub please
Service in area down
VM Hub 3 here, last night around 2200 my internet went down. Frustrated me but thought maybe its a sign to go to sleep. Woke up this morning and have the message on phone "connected but no internet", switched the hub on and off and it went through th...
Several outages a week, for several hours at a time
Hi, I recently signed up to the M500 Full Fibre package and a few months down the line I’m regularly getting outages (2-3 times a week) during the day that usually last a few hours at a time. I end up booking an engineer to come look at it, it’ll eve...
Connection issues with 3 different hubs
I called BT (hate that it’s the only option) and they said my area can only get 2Mbps until full fibre is installed. When I look online for deals, including entering my address, everywhere, including the BT website, tells me I can get 9-17 speeds, so...
Redlight/packtloss
Sorry if this is a double post my last post seems to have disappeared? My hub is constant red light and hot to touch, I'm experiencing packtloss on and off.My hub is in an open area with nothing obstructing it, from what I read I need a new hub how d...
New Hub 5. Very slow upload on ethernet
I received a new Hub 5 yesterday because I changed to the 1Gbs package. Upload and download speeds are ok on wi-fi (815Mbs down 104.09Mbs up) but on the only pc that has an ethernet connection upload is terrible.PC SpeedsWiFi only, ethernet unplugged...
Broken Equaliser
Hi,My broadband started dropping connections yesterday. At certain times the Hub 5 showed flashing green, solid blue and flashing/solid red lights. The main cable into the house goes into an attenuator, then an equaliser followed by a splitter for th...
Connection issues with 3 different hubs
Hi. I’m hoping someone can help me as I’m starting to pull my hair out over this! I joined Virgin in August 2023 and had a Hub 3 with no issues. About 4 weeks ago the green arrows flashed and the internet was cutting out intermittently though the dev...
