Recent DiscussionsRed light Hi I have a constant red light on router. I have tried turning off power and also a reset,checked all cables but it is still showing red light. From what I have read in community page the is not good...Black WiFi pod high pitched noise good morning everyone I’ve recently just renewed my contract and in the last few days I’ve noticed the pod I have upstairs is making a horrid high pitched noise.. kinda sounds power related. Having...Unacceptable amount of disconnecting and bad connection For months now, my connection is constantly dropping or is very spotty and my upload speed, which I need, has become none existent. I've already has 2 engineer visits out, one who didn't even know ...Replacement Hub - waiting How frustrating spending 20minutes going through the phone options trying to speak to a human! The worst customer service call. i have been waiting for a replacement broadband box for month and whi...Intermittent Signal for 3 weeks Hi everyone, For 3 weeks my internet will keep cutting out briefly every 2-3 hours, and this is happening on devices connected via WiFi and ethernet. Before this time it has worked great. I am on...Orange light on the hub. For the last few months and particularly the last few weeks the internet keeps dropping out and the music being played goes on and off. I checked the hub just now and it’s a permanent orange. I then ...16 consecutive T3 timeouts issue for over a year Honestly, I feel like I’m being gaslit over the issues we are having. Have been seeing really short outages, 1-2mins (the router logs show 16 consecutive T3 timeouts and a full disconnection of the ...Cannot log in to VM Connect App I want to log in to the app to manage my hub but I am stuck on a loop of errors. I also cannot connect to my account on a laptop. can u put a cat 7 the back of the hub 5x? can u put a cat 7 the back of the hub 5x as they give u a cheap cable but breaks after 6 months as i have the full fibre connection WiFi dropping out Hi, we’ve had an intermittent issue with connection for our WiFi for the last few yrs and it’s just unbearable now. We had a new router which made everything worse and the connection upstairs is ofte...
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