Recent DiscussionsMoving my Hub to another room. I have recently moved into a new property and have had a gig1 box setup to a pre existing port in the living room. The house has now been decorated and the rooms allocated. How do i go about having t...Huge Latency Spikes Every Few Seconds Hello, since September I have had an issue of huge latency/ping spikes every few seconds. My internet speed is just fine, but these spikes in ping make it borderline impossible to play online games. ...Packet loss I am getting packet loss on my gig2 symmetrical connection. This is causing calls to drop at work and making gaming almost impossible as I get disconnected from servers. I believe this is caused by ...Regular dropout of WiFi and Modem Reboot For the past few weeks, my WiFi drops regularly and the modem occasionally reboots. The router log shows multiple entries for the following. Does this require an engineer visit as I have read? ...Traceroute through New York? is it normal for a traceroute via new york to be normal? my latency since UPGRADING has gone from 18ms to 40ms, and i'm being routed through new york, call center say this is the same for everyone, i...Tp Link Extender Hi, We have had a tp link extender for years. There has been a lot of disruption outside with the Lightspeed network being setup. At 9pm last night all our devices were kicked off our WiFi network a...My area's broadband outage estimated 6 days to fix? My Internet went down this afternoon and after checking on the service status page for my postcode it shows a complete outage. It has jumped from an estimated fix time of 6PM today to the 24th Novemb...Virgin Connect App Hi, The Virgin Connect App is listing an iPhone that I don’t recognise. The phone concerned is not connect to my hub or WiFi and there is no ip address listed for it. Could this be that the the app ...No wifi Is there a number for customer support? To speak to an actual person? Hub 5x, 2gig up/down - packet loss / latency / disconnects every 30 mins Hi, seems I am another victim of this disconnect and packet loss issue with 5x hub and 2gig fiber, which occurs every 30mins, which seems to be caused by 'RealSpeed' checking the speed of my connecti...
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