Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 54 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Resolved! Green lights AGAIN!!!

Seriously!!! Lost the internet for over 10 days in December- outside issue which no one would listen to! Got fantastic help from this forum Green flashing lights have appeared again which means there is an outside issue, nothing to do with our equipm...

Julesb64 by On our wavelength
  • 6 replies
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How do I find out my dhcp and toTUrn it on I need to be online for my cctv to work ??

Rabbit48 by Joining in
  • 1 replies
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Resolved! Router having problems in modem mode

If I put my router in modem mode I  get a red (not magenta) light and unable to connect a mesh system, which I need as router wifi is not reaching parts of my bungalow. Any help appreciated. 

Moving external cable

We are having our front door replaced soon and currently have a cable running to a Virgin Media box outside through a hole in the door frame. How do we contact someone about getting a technician out to move the cable? 

Lucy16 by Joining in
  • 2 replies
  • 0 kudos

No customer service

HiI'm trying to contact you about broadband. I tried the chat bot which goes dead when connecting to an agent.I called 150 and as soon as I eventually got through to try to talk to someone it cut me off.30 minutes wasted up to now.Is there anyone the...

Connectivity issues

Rubbish service from #virginmedia #virginbroadband Broadband virtually useless for over last FIFTEEN DAYS and each day message is it will be fixed by 6pm and still **bleep** service. Had to use phone data for my work at extra costs. Pathetic service ...

Wifi booster

Hello,I am looking at ordering a wifi booster, we have a ring door bell at the front of our property which is experiencing poor internet connection as our router is at the back of our house. How do I go about ordering one please? Thank you 

katiec36 by Joining in
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  • 0 kudos

Red Flashng Phone Icon

Hi, I  do hope you can help. I have no access to the Internet with a flashing red phone on the router. After months of trouble updating our package we had an engineer visit on Monday that seemed to rectify our issues....but now this. I work from hom ...

Dearyn by Joining in
  • 2 replies
  • 0 kudos

Broadband to be down for 6 days?

Heya folks. Started experiencing massive internet problems yesterday. Did the usual tricks, reset the hub. Checked all the connections. Even reset the hub. Download speed is fine, upload speed is non existent.Service status is saying nothing is wrong...

DioH by Tuning in
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  • 0 kudos

Resolved! Still have a Hub 3, can I get an upgrade?

I've just bought a new wifi card for my computer but I've realised that the router doesn't support Wifi 6 and, after looking into this, I noticed that the latest router is Hub 5. Can I get an newer router? Virgin recently upgraded our plan to M250 Fi...