Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
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Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Hub 5 - Rubbish/ waste of time and money

received a new hub 5 router last night. Can’t log into the Wi-Fi because it keeps telling me the password is wrong. Tech support ask me to log into the hub settings? Can’t do that cause I’m not on the Wi-Fi? Long story short now without internet and ...

Reeceh1 by Joining in
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  • 6 replies
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PRAISE engineer

I'd like to praise Virgin Engineer Jack - 99830, who was an absolute star helping with our wifi set up and installation.  He spoke with his manager who escalated us up as we had been let down previously.  Jack re-arranged his schedule to complete the...

Nottingham NG11 Broadband issues

Can anyone confirm if there are currently network issues in NG11 (Nottingham).My Virgin Media broadband went to pots this afternoon - can only get 0.06Mbps upload and around 233Mbps download  (usually a consistent 549Mb down and 39Mb up).  Many websi...

Orac68 by Tuning in
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  • 17 replies
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Hub 4 dead, temporary hub 3 not working

Hey, My hub 4 died after a power cut, just a solid white ring on boot.  I tried a spare hub 3 I had but it just says "update in progress". I was hoping to get this online before the engineer turns up so I can work.Is there anything that can be done, ...

Random Router reboot

My Hub has just rebooted for no apparent reason at 05:15 BST (UK).Is this likely to be a firmware upgrade or just a random thing or somrthing more suspiciousThere is nothing obvious in the logsThe software is v9.1.2208.100 and hardware version 10

gnome by Dialled in
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Red light on router

Good MorningThe red light on the router has been on red continuously for a number of days. Reading the other posts here, I believe this issue requires some help, please can you advise.Many thanks.

Maia1997 by Joining in
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Hub 5 and connect

Hi, I’ve just received a brand new hub 5 today, it’s connected to the internet but the connect app doesn’t find the hub, I’ve deleted and reinstalled the app two or three times but still does not connect! I’ve not done a factory reset because the hub...

Resolved! Poor WiFi signal

we have a smart tv in the lounge, the wifi signal to it is not very good and we have to use a devolo wifi extender to get a good reception , we want to put a tv in the back room but there is virtually no wi fi reception there, the Virgin technician w...

Blemm by Joining in
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  • 4 replies
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Hub not found!

Hi, I'm new to Virgin media and thought I would treat myself to the volt package with 1 gig broadband and the new hub 5 router that I was told would easily cover my house, up to now I've nothing but trouble Tring to get the virgin connect app to work...

Darren71 by Joining in
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  • 2 replies
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