Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Red light on router
My router is constantly showing a solid red light and it is also feeling hot. We have restarted it quite a few times with no success. I am afraid of it overheating.
Sticky public IP address
Hello. I understand that residential broadband connections do not get static public IP addresses, but that dynamically allocated ones should be sticky and/or on a long lease. Is there any configuration on the VM hubs that impacts the stickiness of th...
Worst WiFi and customer service
DO NOT GET VIRGIN WIFI!!!! We got our install at home WiFi box which immediately had issues and didn’t work/was intermittent and slow. I called the customer service line and was told that they would look into it and if it wasn’t fixed by the next day...
Problem using the VM Connect app to do home broadband survey
I have downloaded the VM Connect app and am attempting, with complete lack of success, to access the room-by-room home broadband check. So far the app is well in the running for the Chocolate Teapot of the Year Award; but enough of the moans.After st...
Wi-Fi Power cable
My Wi-Fi power cable is damaged, how do I order a new one? Thanks in advance
Flashing yellowy green on WiFi box
flashing yellowy green on WiFi box I’ve turned it off and on and still the same
Networking
Hello, I have just joined virgin media and I got my hub instalation done but got told I need the cable changed which means external work, now that the external work has been done there is still no connection to the hub and have no internet
WiFi speed
My virgin speed test varies from 50 mb to 240 mb per sec on the same computer within 2 feet of the router. I have tried turning the router off an on after 1 minute but I still get the same issue.Is there something I am overlooking?
Resolved! SYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service
My M125 connection has been really unreliable recently, with occassionally really bad latency, slow speeds and sometimes complete loss of service. I've got a Hub3 in modem mode and my systems are experiencing problems through ethernet not just wifi.L...
Resolved! Fibre optic cable for hub 5x
Hi is it possible to get longer fibre optic cables for the hub 5x to reposition it?When we upgraded to gigabit fibre cable used to install the hub was only about 2m long, which left the hub stuck behind a TV / console etc..
