Recent DiscussionsVery poor WiFi reception in new room after cable being moved Hi One of your engineers recently moved a VM cable down to a converted garage, which is now a sitting room but the WiFi signal is terrible - it’s fine in other parts of the house but not in this new...WiFi issues during an evening We always seem to run into WiFi issues of evening, after 8pm. It's that bad that it has even effected us watching recorded items on our Virgin box. Hub is not obscured, everything is connected corre...Question about two recent engineer visits... Recently had two engineer visits. Both of them I felt like I knew more about the problem than they did because their skills were just standard basic protocol. Anyway neither of them fixed my issue ...Hub 3 red light on The red light on my hub stays red all the time despite switching off and on numerous times in the last month. I still have working wifi, phone and Virgin TV. I have factory reset the hub, checked cab...SolvedPod not connecting Hi we just got a new hub 3 as we had the solid red light but now our pod upstairs won't connect, it flashes white but when I scan through the app it can't find it. The engineer said just switch it on...SolvedWiFi pods Can anyone tell me how to speak to a person. I have a WiFi pod that I was sent to improve signal for one area but my son has been struggling with connection. I’ve moved that first pod to near him now...Book your free engineer I received an email which in part stated: We’ve been keeping an eye on things and still don’t think your connection is as good as it should be. These types of issues can come and go, so if you’ve no...Problems in cardiff? Hi, after 3 years of nearly perfect service it's really went down the pan today. Getting a lot of disconnects, weirdly seems to be when i try to upload files . Lots of messages in the log: ...Virgin Media Hub no longer working Hi, My Hub 5 is no longer working. I have tried turning it off and on again, but during boot up it seems to get stuck at the flashing green light. I believe this is supposed to be a download of a so...Virgin Media Connect - can't log in on phone I've just installed the Virgin Media Connect app on my Android phone but am unable to log in to my Virgin Media account. Previously, I've logged in to my account on a MacBook and have a passkey set ...
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