Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Download speed less than 1mbps
Hi. Over the last 2 days my download speed has gone down to under 1mbps. Upload speed is fine. I've tried rebooting the router several times, checked cables, reset factory settings, booted off all connected devices and there's no change. Can somebody...
Wifi pods not working?
Wifi upstairs is so poor, kids can't watch anything on their tv's. We have a WiFi pod plugged in at the top of the stairs, but that and another in the kitchen show offline on the App, despite resetting numerous times. Starting to regret changing from...
broadband continuing problems
For a few weeks I have been having internet problems with it either droping out or really slow.Currentky I have 135mps but that will become 3 to 5 or zero in a whileI have done all the diagnostsics , multiple hub resets called CS , had tech visit boo...
Poor WiFi connection
Despite living in a one bedroom flat -very small my WiFi connection continues to fail. I recently changed my package to M150 I believe and am a volt customer.There has been no benefit in terms of my boost as part of the Volt and I wonder if this has ...
Anyone else's internet intermittent?
Been having this problem since 13/10/23. It happened a couple months ago too. My internet will work, but every few minutes will disconnect for a few seconds, constantly, all damn day. This has been going on for days now.I have a smart home and am try...
Pods not working since network outage
We have had a network outage since Wednesday evening. It’s finally fixed tonight (Sunday) but all 3 of my pods are flashing. The stupid app is saying I have no pods. So frustrated
Laptop's Not connect back to Hub when rebooted
Hi,The issue is that started about 3 weeks ago. Reboot my laptop then wont connect back to the hub, this is connected via ethernet cable, the same goes for my other 2 laptops, they are connected by Wi-Fi, reboot them and they wont connect back to Wi...
Unpause not working hub3
I have one device (connected by Ethernet cable) that is paused on my vm connect app. When I try to unpause it I get an error message. I have tried resetting the hub, rebooting it to factory settings and going into the hub settings and clearing out th...
Virgin Media Fibre with Sky Q
Just looking for advice. We've recently gone back to Sky Q and Sky broadband and we were advised that our Sky broadbanday struggle with all the connected devices/streaming/gaming. Well it is. My question is, does anyone have Virgin Fibre for their in...
Resolved! Hub 5 - 2.4Ghz not showing
Just been upgraded to 1 gig broadband and sent the hub 5. I've installed it and is working fine on 5Ghz but I've a phone and lightbulbs that need 2.4Ghz. I've contacted Virgin who have split the network and on the connect app it shows as 5 & 2.4 but ...
