Recent DiscussionsAny Superhub Experts - laggy connection? Hi. VM250 customer - have Superhub 5 connected to a Deco Mesh Network. I seem to be having an increasing number of "laggy" connections where the connection just pauses randomly for a few moments and ...Hub 5 keeps disconnecting Afternoon I have a Hub 5 with 3 pods but I regularly loose connection. The hub has to be reset nearly every other day! Even done a factory reset to see if would help but no joy... Is the Hub 4 mor...Hub 3 red light on The red light on my hub stays red all the time despite switching off and on numerous times in the last month. I still have working wifi, phone and Virgin TV. I have factory reset the hub, checked cab...SolvedT3 error I have a Hub 3 in modem mode. On the 26 December it lost connection. On 25/12/2025 00:05:3 I got a "No Ranging Response received - T3 time-out" error. This continued until 28 December when ...Frequent dropouts & possibly faulty Hub 3 For a good number of years now my Virgin Broadband has been solid but the last maybe 6 weeks it's been increasingly flakey. We get 20 second long dropouts, maybe every hour. It could be the Hub. An...WiFi Pod (black): failure to install Virgin recently sent me a WiFi pod (black) and I've expended several hours trying various things to get it installed, without success. I have a SuperHub 4 and I'm using the Connect App on iOS 26.2 ...Hub 5, channel opitimisation Hub 5, trying to get 2.4 connection . When I untick Enable Channel Optimisation, I get message "108 is RFS Channel". What should i do Replacement hub 5 port issue Old hun 5 been working great for 2 years, died software update killed it, I was able to log in and last working log was software update date and then many reset attempts, new hub replaced yesterday b...Hub 5 5ghz problem Hi, I recently upgraded from Hub 4 to Hub 5 so I could take advantage of Wi-Fi 6. However my 5ghz frequency is having serious issues. It will work fine for short intervals then drop to between 0-2Mb...Hub 5 (6months old or so) 2.4gHz WiFi stops My recent (2025) Hub works fine for lengthy periods, then the 2.4gHz wifi stops. Power-cycle the hub and it works normally again. I've seen other users on here with the identical issue, so I know I'...
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