Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
ASUS GOG router Modem mode has stopped working after one week
Picked up the latest Asus ROG router fir WiFi 7 as I want to move the gaming set up to another part of the house so wired networking is not an option currently. The Hub5 worked in Modem mode for a week then stopped working with the router. Router wor...
SNR / Dropout help please
Continued connection dropouts, after 4 engineer visits, multiple equipment changes, exec complaints team issues/no follow ups, I am at my wits end. Thank you 3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1...
Virgin Fibre Installed in Close but not available for months
About a few months ago we had a letter saying virgin media was coming to my house. We watched as they installed the fibre from down the road and install a grey box outside my house. Since then I’ve constantly checked to see if it’s available and it s...
New Hub 5 Settings Password Not Recognised
I have today 12/7/23 received my new Hub 5. My internet and wifi on most(not all) of my devices are working as expected.The problem arises when I go to the router page, after selecting English as the language, it takes me to a screen that requires th...
Hub 3 Red Light persists
Hi there,I've had the red light showing on my Hub 3 for a few weeks now. I've carried out the pin hole reset and still it shows red. No joy going through both telephone or your ridiculous robot chat so here I am!Any chance I can get a reply through h...
Re: Red light on Virgin Media Hub
I also have red light issues for 3 weeks now. i’ve tried the pin reset several times , i’ve turned the hub on and off but no change. The hub isn’t hot but we have intermittent signal. Can you organise a replacement.
No Internet and flashing blue
No Internet since yesterday afternoon ( area np44 ) Constantly flashing blue. This has happened about six times since I joined in June. Never recieve no emails or messages explaining the problem. Service checker always says no faults found. Never no ...
No Internet EH24 9EN
Hi I have flashing blue light on my Hub 5x in the EH24 9EN area. I have switched it on and off a couple of times, but still the same. Run tests, but it tells me it cannot connect to the house equipment.Is there an issue with Virgin Media in the area?...
Is anyone else having problems around Np40nh area?
It’s been like it since 7pm last night, called up and says it a fault abd still not fixed. Tbh I’m always having issues later with this company not good
Engineer visit needed for broken hub cable
Hello, I am trying to arrange an engineer visit for a broken fibre cable on my router (hub) and don't know where else to go as calling virgin hasn't been any use.Any help would be appreciated:D
