Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 41 kudos

Packet Loss - Teams Audio Dropping

Hi, I am experiencing intermittent packet loss which is causing connectivity issues and the audio on my Teams calls to drop. This is affecting my ability to work from home. This is happening on multiple devices and only on my Virgin Media connection....

faze82 by Tuning in
  • 10 replies
  • 0 kudos

Resolved! Any known issues in NW6 - for Virgin Support

I've had an intermittent connection this morning, particularly on wifi, with the router restarting several times. Both wired and wireless connections are on at the moment but the wifi signal strength is way down from what it is normally. There are no...

chrisobeer by On our wavelength
  • 2 replies
  • 0 kudos

Constant drop outs

I’ve had 1G now for over 8 months and I have around 10 drop outs a day. I have a modern 5,  have had the cable to my house replaced, the cable from outside replaced and my router replaced and still makes no difference. Virgin support has been shockin...

Internet download speed and hub confusion

Earlier in the year I upgraded my package to include Volt G1. I was informed that I would be sent out a new hub but this didn't arrive and so I continued using the Hub 5 that I have been using.Now through my ethernet connection I am averaging downloa...

TOMSK65 by Tuning in
  • 2 replies
  • 0 kudos

Broadband drops out daily

Hi all. Trying to get the ball rolling on solving this issue. For several weeks now, our broadband drops out at least once a day at random times. Turning the Hub5 on and off again usually solves the problem as long as it’s powered off for more than a...

SimonRC by Tuning in
  • 24 replies
  • 1 kudos

WiFi Pods

Hi I’m looking to order pods. I’ve done the scan on the connect app for each room and it’s telling me I should get one as I’m getting under 30 in 4 rooms of the house but only takes me to the website and then back to the app. How do I actually order ...

Lross by Joining in
  • 1 replies
  • 0 kudos


My WiFi keeps going off and I think the contract expired but I can't get it renewed on my account 

Flashing Red Phone - WiFi appears ok

Woken today to find my hub 3 having a red flashing phone signal. WiFi appears to be ok but has been very laggy the last few days. All resets performed, including pin hole test and all connections and cables into home checked.While I don’t use the hom...

Resolved! Cable my street.

Hello, I live on a housing development that was built in 2015.There are 47 properties here, the surrounding area is all provided with Virgin media.PL2 2EZ) & one side of Jedburgh Crescent (PL2 2FA)The other side of Jedburgh Crescent (PL2 2NY) have al...

mrmond by Joining in
  • 1 replies
  • 0 kudos

Packet Drop - having to reboot router everyday

results from Monitor:

D3S1 by Joining in
  • 11 replies
  • 0 kudos