POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Good Afternoon I have used the Connect App to test my broadband speeds and it informed me i would benefit from a wifi Pod in bedroom 3For bedroom 3 The connect app says download 18Mbps and Upload 12 MbpsHowever i do have problems in bedroom 2 The app...
Hi Does anyone know when the Hub 5 will be more widely available. My hub 4 is not so good on wifi and would prefer not to have pods around the home. I am on 1g package. Regards [MOD EDIT: Subject title changed for clarity]
i ordered a wifi box on 16/9 with the delivery date being 19/9, but cannot track it as i ordered through a guest account and cannot make an account, as every time i try to it asks me for an account number and area reference, which i obviously don’t h...
Hi,Over the last few months I've noticed frequent packet loss - causing me to get disconnected from my works Remote Desktop Server. I've got some constant pings going to the likes of 8.8.8.8 and bbc.co.uk - and I'd say on average every 20 or so pings...
the ringed wifi network is mineThis evening [Wednesday] i noticed my wifi was not connected to my mobile.Whenever i'm at home my wifi automatically signs my mobile phone in, but for some unknown reason I've been sign out of my wifi.My hub3 seems to b...
Hi, I have been having extremely bad latency for at least a week now with my M350 package. It just so happens that about a week ago I was given a Hub 5 in the post which I then installed. I was running the Hub 5 in modem mode, but to simplify things ...
I'm just wondering what you have to do to get a Hub 5 as they've been out for a while now and where/are offered as a free upgrade. I signed up for the mailing list to get one but never heard anything so I was wondering how you get one.I currently hav...
A few times each day my internet just stops.Some diagnostics shows that it is resolving the DNS request but then can't route to it.I am using a wired connection to the superhub3 to avoid any WiFi issues.Speeds seem reasonable when it works but the dr...
I have a hub 3 and the red light is permanently on.It's in a well-ventilated position and doesn't feel hot to the touch.I've tried pin-hole reset, but it returns to red.What should I do now?
As shown in below picture, the connection goes down regularly for short periods of time.There seems to be no local issue according to the Virgin status page. The log shows quite a few errors. Posted the channels and logs below. Hope someone can help ...
