Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Issues with the 5x hub, anyone else had this?
Hey all, recently joined VM when they became available in the area (been stuck on slow broadband here so jumped at the chance).We have the 5x hub, things have been fine with it till last week, the Internet now drops near constantly, the light on the ...
1 mbs
I have been trying to get a pod for one of my rooms, Download speeds rage from 1128 to 370 in most rooms except the one I have issues with it is 12Uploads range from 112 to 102 except the above room it is 1 App says everything is great even though T...
VM connect app
When trying to connect to the VM connect app i get an “unsupported hub” message. I have a 5X !
Trial - 'Randomly' Disconnected
Had an email on 25th September from [REMOVED] saying my trial was coming to an end on 31st of October, please see below. What's next?In accordance with your trial terms and conditions, your broadband will automatically be disconnected on 31st Octobe...
Resolved! Internet Down But Virgin Says No Issues
My internet has been down since before 11am (it is now 4pm).All checks on virgin media told me either there were no issues in my area, or they "could not check right now" (this usually means, in my experience, there is an issue and their system cant ...
Resolved! Do 'Old' WiFi pods work with new Router?
Last week I was upgraded from a Hub 3.0 to a Hub 5. My existing white pods do not appear to connect to the new router. After being unplugged for several hours I plugged a white pod into a socket in the same room as the router and after a day the smal...
RCS Partial Service Issue
Hello,I've been having an issue with intermittent internet cut outs and suspect there may be an issue that requires an engineer callout.Hub network log:Time Priority Description16/10/2023 14:14:11 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**...
Constant packet loss and high average latency
For about a month now, my thinkbroadband graph looks like the first picture. and for the last few days it looks like the second picture.Hub reboots do not resolve the issue.
Resolved! WiFi max pod
Hi having issue with WiFi dead space in certain rooms managed to get one Wi-Fi booster as I met the criteria with my volt package was told by agent on what's app conversation that I'll receive confirmation within 12 hours pending back ground checks t...
