Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 41 kudos

Wi-Fi booster

Hi how do I go about ordering a WiFi booster for my kitchen. So that we can use the WiFi just outside in the garden.

Hub 4 - Connect app

I note from a message on the connect app there are current issues with the HUB5 and Connect app, but my Connect app will not connect to my Hub 4 even when sitting at the side of it.Responds with 'Hub not found'.or ‘we can’t find your hub.Also ‘someth...

ianjayne by Rising star
  • 9 replies
  • 0 kudos

Hub red light

A week ago I had a problem with Internet and since then my router shows red lights. Internet is fine again though . So I tried the suggestions I found on the Virgin website which explained me that my router is just too hot, but nothing helped. The ro...

Aglon by Tuning in
  • 7 replies
  • 1 kudos

Hub4 power issue

How do I get a replacement hub and power plug sent out without an engineer visit?there is a power issue with my hub 4, the power brick light just pulses, unless I switch the hub off using its little switch, then the little green light goes solid agai...

AdamH87 by Joining in
  • 1 replies
  • 0 kudos

Resolved! How do I order a WiFi Pod?

I am experiencing poor WiFi performance (<5Mbps) in a couple of areas of my house, as confirmed by the VM Connect app. The app tells me I should "simply give us a call" to order a Wifi Pod, which my Volt benefits are supposed to include. However, aft...

How do I submit an area fault?

The broadband for my area goes down about once a week. However, I can't get anyone to fix it properly. When I go onto the status page on VM website it says everything is fine and only allows me to book an engineer visit. Given once again all the neig...

scarab by Joining in
  • 3 replies
  • 0 kudos

Multiple modem (Hub 3) issues recently

Hi,I keep getting intermittent outages over the last few months. Checking online with the status checker mentions that there are no issues in our area (which I understand only applies to there being a major outage). Checking the modem (Hub 3), it men...

owenvoke by Tuning in
  • 14 replies
  • 0 kudos