Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Dropping connection
Hello VM Community,I'm reaching out due to persistent issues with my 1GB internet connection over the past 11 days. The service intermittently drops for periods ranging from 30 seconds to 3 hours, leading to unresponsive web pages and disrupted conne...
Resolved! Virgin Throttling Nord VPN Firestick
Hi, My speeds appear to have been restricted to 15-20 Meg using Nord VPN with my 4k firestick (located next to the router) to connect to US servers. I have been through steps with Nord and appears an issue with firestick and Virgin. My phone and othe...
Resolved! VM HUB3 incompatible with VPN operation!
When I started with VM I had 10Mbps Broadband and a HUB2. Gradually they upgraded my speed I am now on M125 100Mbps. Still on HUB3. This is fine for me on my home user working. However I am a volunteer at a local charity. They use Active Directo...
5x and White Wifi Pods
I have a 1G connection, Hub 5x and 3 white wifi pods. This mostly works and I have a good connection in most of the house. However, the problem comes when moving around. Apparently, according to the VM engineer, the white pods are not a Mesh soluti...
Hub returns
I have a hub 3 to return but I am paralysed following an accident so I can't go to the nearest yodel pick up point. How can I return the hub as requested by virgin.
hub connection
why can’t i connect to my hub on the virgin connect app to make adjustments
Work secure VPN performance issues
Hi,I'm currently having performance issues with my work secure VPN. When connected there is horrible lag and constant disconnections.I had the same issue for some time earlier in the year, which seemed to be resolved after a router reboot. I've carri...
unable to connect
why can’t i connect to my hub to make changes on the virgin media connect app
Hub 3 red light
My hub 3 has had a red light on the bottom for a couple of months now...it works fine and have done numerous resets. Its well ventilated but warm not hot...should i worry?
Cancelling due to internet dropping out
How do I cancel? Frustrated as I’ve just recently had VM installed.Connection drops out regularly & that is even through an Ethernet connection.Supposed to be 1Gb get no where near that speed not even 500!Really disappointed!!
