Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
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Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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How to order a pod

I had a new hub fitted last week but one room has  wifi reception of 23 mps, I have done all the checks with the Connect App but no change, How do I order a pod please.

Vinny66 by Joining in
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Red light on router box

I have had a continuous red light on the router for the past 2 days.  I have rebooted the box several times and checked all cables.   The problem persists …can you help?

Brum by Tuning in
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Wireless issues

Hiya, been a Virgin broadband customer for a few months now and had nothing but issues with the Wi-Fi. I r called their useless support line a few times and lost my sh*t with a few people but because ‘everything looks ok from their end’ I just go rou...

mizaru by Joining in
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  • 12 replies
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Resolved! Welcome offer ended, what should I do next?

My welcome offer was just ended and I have spent a couple of days trying to get in touch with CS staff regarding to my any new plan offer.  Unfortunately, still can't get any answers.  I will continue using the service and accept the new price showin...

Bluesky3 by Joining in
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  • 5 replies
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New HUB5 - Broadband Speed Plummets

My new HUB5 has been installed and my broadband speed is terrible. With my previous Hub3/5000M service I occasionally got 500M, but usually around 90M.The new HUB5 (with a supposed 1G speed) has maxed at 90M with typical speeds of less than 20M.What ...

Gordonwd by Joining in
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VM Hub 3 red light

The light on the front of my Hub 3 has been permanently RED for a week or so.  Previously it was white.  I have rebooted the hub and also carried our a pinhole reset, plus checking all leads are securely fitted.  However, it still shows red.  The hub...

trevcg by Joining in
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  • 2 replies
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Solid red light - hub 3

Hello. I've had a sold red light on my router for a few weeks. From what I've  read it suggests it's connection with the router. I've taken everything out and reconnected several times, turned it all off and back on and also done the 30 sec pinhole r...

Resolved! Set up my own router

I apologise as I realise this has been covered many times buti want to put my hub 3 in modem mode and connect my own decent router just to supply a better/ further wifi for garage etc  so I connect my Ethernet cable to the new router?I’ve read that p...

Outbound Retentions won’t budge

Hi all, My contract is up for renewal on 1st September this year and I’ve already handed over my 30 days notice. I’ve had a few calls from retentions, but the deals don’t seem that great to me, comparing with what others have achieved. They have offe...

toror5 by Joining in
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Hub 3 - Modem mode

I have a Hub 3 and recently added a Deco M4 mesh system to my home network. I now need to put my Hub 3 in Modem Mode for this to work properly. [This was advice from Deco support, in order to get my NAS and my Sonos system to work properly with the D...