Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 0 replies
  • 56 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Packet Loss and some errors

Hi Can anyone advise on how to fix packet loss, have been noticing packet loss during gaming recently and decided to check on the router status and BQM. - preset "Counter strike 2" server set to United Kingdom Channel Locked Status...


Wired connections work but no wifi

Today we noticed no phones or laptops connected to the WiFi. The smart TV and fire cube connected to the router via wires. Any idea how I can get us all online on devices. Got 2 daughters complaining every minute they are offine. 


I’d like to share my worst experience about Virgin Media CCUSTOMER CARE.No Internet or partially internet for 4 days. Appointment for a technician visit booked by Virgin Media over phone call. Received message on my Mobile phone saying:“Appointment i...

Cuckoo16 by Tuning in
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loss of connection every night at 1.4am

Just to let you know, im getting the exact same issue.  Every Tues, Weds and Thurs Morning between 2:00-2:40am, my hub 5 reboots for no reason.  Been told its trying to get a firmware update, but because I have it in modem mode it cant update.  Stuck...

Resolved! No internet

Hi, during the past week the internet has been going off, currently been off all day today (Sunday 26th Nov)I have checked service status and it says there are issues in my postcode area but only on the tv side, the tv is fine its the broadband thats...

bibz1st by On our wavelength
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  • 0 kudos

Virgin Wi-Fi guarantees

I was upgraded to hub 5 for free as Wi-Fi does not reach all of house. My package still says M350. I still cannot get Wi-Fi in parts of house , do I have to pay for pods, what about this virgin guarantee 

RAC24 by Joining in
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HiCan someone recommend a good powerline adapter to use with a 1gig connection?I have a PS5 upstairs and not able to hardwire to the router so would like to use a powerline but not sure which is the best one with the Hub5 to get the best speed TIA Ja...

Hub 4

Let me try again.Although I can get the Internet via WiFi and ethernet I cannot connect directly to the hub4 using  Even the VM connect app cannot find the hub.I have done 2 hard resets but that has not made any difference. It has been s...

Grumps70 by On our wavelength
  • 12 replies
  • 0 kudos

My Wifi pod overheated and stopped working

I am a long term customer and have a white pod that was working perfectly.  Two days ago it stopped working and when checked it was running extremely hot. Much hotter than I want to leave plugged in. This suggests to me that it is broken at some leve...

Issue with New Installation and FortiClient VPN

New installation on Monday, came to use my work laptop today and the VPN connection with forticlient is not stable.  As soon as I try to use software associated with licences and the VPN, the router stops broadcasting to every device.Are there settin...