Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Hub 4 Rebooting
My router was changed from a hub 3 to a hub 4 and since the change I have had a lot of random reboot events that are both annoying and quite inconvenient as I work from home and rely on the Internet connection. I have been using my router in modem mo...
hub speeds
I have been on 1gigfibre for a while and still on hub 4, with a lot of devices needing to use the wifi now and some support wifi 6 and i cannot not take advantage of it, doesn't help Wifi coverage is abysmal too. Haven't received anything about upgra...
WiFi slow, ethernet fine
Recently got M250 installed, as the title says, on WiFi connections I am getting sub 100Mb/s but hard wired devices are getting 250Mb/s+? I've tried all the usual, sitting beside the router, checking for interference etc. There are no other 2.4ghz si...
Hub 4 very noisy
I have noticed my hub is very noisy, does it need replacing? Could an engineer possibly investigate z.
Problem with hub3 internet
I have a broadband hub3 and it shows a green WiFi logo and then at the bottom it shows a flashing green on the power light. I’ve done everything I could even reset it and still shows the same and it’s been 2hours?!
Intermittent Internet drops: SYNC Timing Synchronization failure
For the past few days I've been suffering from Internet Connectivity dropouts. The dropouts can last anywhere between a few seconds, to tens of minutes and each one has a corresponding log entry in the SH3:Time Priority Description 18/01/2024 10:48:4...
Pods Help
My WiFi disconnected around 12:30 today for an unknown reason. I have three pods and they have all disconnected. They haven’t worked since then. I have turned them on and off. I work from home and need them to use the WiFi in my office. Please help A...
Ongoing intermittent connectivity issues since November
Hello,Decided to try and post here as my experience with using the phone support has been less than stellar. Since late November I've been having issues with intermittent loss of connectivity. This occus several times in a day where I completely lose...
Intermittent frequent ping spikes, rare packet loss and high Post-RS errors
Hi all, hoping to resolve the connection issues that I have experienced since around May/June last year. I've already had 3 technicians come out on 2 separate occasions to investigate and they recommended that I come here. They suspect I need a netwo...
Red light on router
Hi I spoke to vm customer service but I don't agree with the results. I have a solid red light on my hub 3.0 which is usually white, it is rather warm to touch. I have did all the usually things like a full reset, turned on and off at wall, check st...
