Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Can’t download images or watch videos on social media
Hi,We can’t download any images from social media sites (instagram, twitter, WhatsApp) when connected to wifi. We also can’t watch videos on these sites. Videos will play on YouTube but take a couple of minutes to load for each video. this is the cas...
Red light on hub
I have had a different colour light for a while in the lounge and problems with a 2nd box dropping recordings in the back room. Today I now have a red light on the hub and Internet and recordings are dropping off. I have reset the box to no avail.Can...
Resolved! Hub 4 flashing red light
I’ve woken up today to a flashing red light on my Hub 4. The router admin web page shows the error “Internet (No RF signal detected)”. Broadband and phone service are both down.I’ve followed the self-service steps (switch off/on at the wall, check ca...
Constant Red light on hub
Hi for the past few weeks my hub has had a constant red light. I've tried resetting it when comes back on I still have the red light I've done the pin test on it and still the same. On my mobile when I go into a different rooms the wifi stops working...
Do Virgin offer a service to move your router port to another location in the home?
Hello all. I’ve recently invested in a TP-Link AXE5400 tri-band router to boost my WI-Fi around our 3 bed house, and in particular my gaming set up. My Virgin hub 4 is now in modem mode.Unfortunately this hasn’t worked out as I’d hoped. So I’m now lo...
Ordering a WiFi pod
I am a Volt customer and therefore am eligible for the WiFi Max guarantee.For the last 2 weeks I have recorded intermittent connection and slow speeds in one room in my property.I have called multiple times but no effort has been made to order a WiFi...
Wifi Pods
Hi I have just returned to Virgin after having Sky BB for many years, and as part of my Sky package I had some Sky WiFi boosters for 2 WiFi dead spots I have. I can’t use them for my Virgin package, so I spoke to VM last night and explained my issue ...
Wifi pod request
I have recently got the Volt benefit which improved my broadband speed, however, I am having issues with the wifi coverage. I live in a townhouse with my router being set up on the middle floor, where the connection is very good but that is not the c...
Re: Hub5 will not connect to Wi-Fi pod
Hi John. I have the same problem! Can you help me please?
2 WiFi pods will not connect.
i have upgraded to a hub 4 and had 2 Wi-Fi pods and neither will connect. I have been sent a third pod which I have received and connected straight away but the other two pods still will not connect can you support with this.
