Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Solid red light hub 3
Despite identifying a WiFi issue, also picked up by running an online test, the engineer came out to tell us there wasn't a problem with the v. kit, and that the extenders were the issue (as they weren't powerful enough). Now hub now has a solid red ...
Seeking Advice on Wifi Range Issue with Virgin Media Hub
I moved into my first home with my partner last november and subscribed to Virgin Media ISP. We received the Hub 3, which is currently located downstairs behind our TV on a unit. Generally, we get around 135mb/s, but lately, we've been experiencing a...
WiFi Pod not detected
I have a WiFi pod that didn't work on hub 3 and now doesn't work on hub 5.I've been on the Connect App , reset the Hub, ran every troubleshoot on offer, cleared app storage etc.It is plugged in 4 ft away from the hub and shows a slowly flashing white...
Resolved! VM connect not blocking
I used to be able to pause the internet connection to my daughter’s phone but although the device is listed and says it is paused it is not and she is still using it. Anyone know why? Thanks
Virgin WIFI Pod - is it any good?
I have got white wifi pod from Virgin to improve a signal in my second bedroom. It kind of works, but I am not impressed - it only gives me a speed of 30Mbps, while TP Link range extender AC1750 was giving me signal up to 5 times faster. Only the i...
Ethernet ports stopped working Hub 3.0
Hi everyoneMaybe someone can help me here?I've read a few other similar posts about the same issue, and the general consensus is to request a new HUB. I find this hard to believe as I have only had this HUB 7 days, and would think its not a hardware ...
Hub 5 and WiFi pods.
Have been sent a new Hub 5 but I have 3 WiFi pods but they can’t get them to connect?
Ethernet ports not working
Hi,My virgin hub3 is working and have wifi but the Ethernet ports, whilst showing activity lights, are not sending any data through them. I have two separate routers in the house which are connected to the hub and neither are receiving data from the ...
Red light on router
My router is currently showing a red light.The unit itself is not hot, connections (both WiFi and ethernet) can be choppy at times.I've tried resetting, powering off then on after 5-10 mins and no change.Is this normal? Assuming it's not and hoping f...
Resolved! Booking an engineer visit
How do I book an engineer visit to move my hub box and fix an extension cable so I can connect to my TV the ither side of the room? I've looked all over on the app and can't get through on the phone.I'm a new customer and have managed the quick start...
