Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Can't find my hub on vm connect app
I was recently having trouble with my vm connect app not pausing or unpausing devices, so to try sort this problem out, I uninstalled the app, rebooted the router and forced a reset on it, unfortunately now my app won't find my hub 5, I have followed...
T3 timeouts and packet loss
Hi,I've been having low level intermittent packet loss and brief interruptions I think being caused regular T3 timeouts (multiple daily).I contacted support last week who after a very protracted conversation checked and advised that there was a know...
Resolved! Hub 3 and virgin media connect app not playing nicely
Just upgraded to Volt M350, got email from virgin suggesting I check wireless using the virgin media connect app and the wireless is not being found by the app. Wireless does appear to be working though.
Resolved! Reseting router
Hi there am having signal issue with ring doorbell, told to reset my router, besides taking plug out that all I can do , want to check settings from 2.5 to 5ghz, won't let me log into it either way. Not sure if it been locked out by password by the ...
Resolved! moving router
Hiya. When we had our broadband installed last year, there was already a Virgin socket in our living room from a previous occupant, so we just went with that without thinking. However, this is the most remote corner of the flat, and we often can't ge...
Have Hub 5 bugs been fixed?
Hey all,Just wondering if the Hub 5 is still as buggy as 2 years ago and if there is a list of known issues.I had ethernet connection and wifi dropping alongside high latency spikes.I'm currently still running the 2AC but wary I will need to switch s...
Resolved! Cable modem offline
My cable modem will suddenly no longer go online. I’ve tried reconnecting the coax cable on the modem and at the wall with no success. Any ideas? Does this need an engineer? Here are the logs.ThanksTime Priority DescriptionThu 01/01/197000:01:423No R...
Wifi booster not showing
Following all instructions to set up booster and extender (large booster), all looks correct once done but can't see booster/large extender on any device as an option to connect to.Contacting Virgin support is nigh on impossible...well it is impossib...
Port forwarding
In the past i had two PC's in my house both going to the same local port but with both using different external ports. I had no problems setting this up then. But recently i was trying to set this up again but i kept getting a "The rule is overlappin...
Internet keeps disconnecting
Since I upgraded to a new package the 1Gig with a hub 5 in October, I have been having connection issues since the first day. So from the 10th October to to the 28th December I have had 7 engineers come round my house and have had everything changed ...
