UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
I’ve called vm as my internet is not working and they said I’m not getting any signal. Is there anything I can do myself and not wait for the engineer
Our first hub was replaced only a couple of months ago due to a red/orange light. The replacement hub now also has a orange light and disconnects devices. We use Wi-Fi to control security cameras and lights while we are away. The wi fi is of limit...
All right, folks? I have a constant red light on my Hub 3 for several weeks now. Service hasn't dropped as yet but the hub is now considerably warmer than it was when the red light first appeared. I've done all the fixes here on the boards - turning...
Connect app has identified poor signal in 2 rooms.Called customer service who were unable to order me any booster pods, after almost an hour on the phone.I was promised a call back that didn't happen. Any suggestions on how to order the pods myself?
Hi I received a new Virgin Hub 6 yesterday. I went to set it up with coax cable and power cable . Then I had left it and went to work . I came home to a Flashing yellow or green led Light . On my devices when I try to connect, says connected Witho...
Hey Virgin, As I'm a volt customer I'd like the WiFi max guarantee, mesh system please. I have terrible internet in the bedroom. Already spoke to cs and was supposed to have someone ring me to get it ordered. Can you help please? Thanks
I've seen a recent message on the Ultra Fast fibre checker that states this for a while. Good news our services are nearly in your area It's stated this for a while now but nothing has changed I've seen some fibre installation people (V25 age...
Hi, my hub 3 base light is red instead of solid white. It is in modem mode. It is in open and well ventilated place. I have internet connection but I guess red isn't good. I tried to turn off and back on it didn't help. Is it possible to get an engin...
I am having the same issue after moving house. Please could this be looked into at virgins end.
So i'm trying to open specific ports, non of which are working. Every time i go to a site to test them, they all state closed.I mainly run the V Hub5 in modem mode and run my own asus router. But i've tested direct from the Hub with the same ports et...
