Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
network stats check
Is someone able to check the below stats for me? Are the numerous T3 timeouts concerning? Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID1139000000-1.738256 qam12147000000-1.540256 qam23155000000-1.740256 ...
Poor Signal and Connect App Not Working
HiI had Virgin installed yesterday and we receive poor signal in our kitchen. The engineer put notes on the system to say we need a pod booster which we should be eligable for as we have o2 for our phones. The Virgin connect app however does not find...
Wifi pods not working
I have 2 pods one is working fine the other won't connect been trying 3 days I have swapped positions still no joy
Help with intermittent issue.
Hi, Hope someone can help. I reported an issue a few weeks ago as my internet intermittently drops out. Shows full connection but there’s no service. An engineer was sent out and he determined the line from my house to the green box was damaged. He ...
Resolved! SYNC Timing Synchronisation Failure
Hi all,Am having no end of trouble trying to get something useful out of customer services, cause you know, it’s not a problem with where my router is, so why would I be having issues…? Thought I’d try here as people seem to have had some success wit...
Red light on hub
@Lee_R and @Daniel_Et - I'm experiencing the same constant red light issue that started a few weeks back, although broadband has been running ok recently (apart from a wider outage a couple of weeks ago). Also been through all the troubleshooting ste...
Resolved! IRS box not Virgin
Hello, please help me. Internet started flashing green so I ordered engineer who came this Monday and said he can't fix the issue as the cables are in something he called IRS box that belongs to a different company. He said, however it is virgin's re...
Constant WiFi dropping out but hardwired fine
Hello,I'm new to VM and have only been on their 500/500 package for about a week now. Anything that's a wired connection is rock solid and doesn't disconnect but anything connected to WiFi is constantly dropping out but randomly. For example my Sam...
Latency Spikes and Package loss
I'm using M250 Virgin media broadband and it is ok for media consumption (e.g. YouTube/Netflix), but it has been unusable for either video calls or games. Both Video calls and games get random freezes. I suspected it was latency spikes and set up BQM...
Intermittent internet drop out.
I have the Hub 4 in modem mode and for the last couple of weeks my internet has been dropping repeatedly. It gets worse in the evening and is pretty much unusable after about 10pm. Connection drops for anything from a few seconds to a few minutes. Ha...
