Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Broadband down in my area
No broadband since yesterday. Online test confirm problems in my area (21). Would appreciate an estimate of how long before this is fixed please.
Internet Issues
Hi,For the last month I have been experiencing poor internet connectivity. The internet will be fine for hours or days at a time but then connections start dropping and packet loss is so bad its very obvious when working or gaming etcThere are no rep...
2.4ghz not working
Had continued problems with Wi-Fi dropping and the range decreasing and dropping connection but full Wi-Fi. I have since split my Wi-Fi and have had no drops on 5ghz on any device, which fixed our mobile device issues. Both channels are active, smart...
Weak security issue on IOS 17
I have an issue with WIFi on my phone I often get a weak security warning. Which says ‘see pic below’. When this happens the Wi-Fi on my phone will not work and I have to turn it off and use my 4G. I am not tech savvy and have no idea what this means...
Resolved! WiFi keeps dropping out
This past five days we’ve experienced issues with our WiFi dropping out. It’s happening about every 30 minutes. I have turned off hub/router. Have turned off devices , tried all suggested checks etc and still having issues. We had no problem whatso...
Resolved! Intermittent Broadband: "your internet signal is unstable"
Hi allBeen with VM for many years, and I've been having issues with the broadband service for the past 6 or so months. Overall it's good - but about once an hour it drops out for 30-40 seconds. When on business zoom calls (I work from home) I get the...
No wifi signal
I am struggling to get a wifi signal in my apartment outside of the living room (where the router is set up).For info..I live in a new build 2 bed apartment..all walls are hellish thick and every door is fire rated..so the apartment is great for ener...
Broadband box outside broken
The box where the broadband enters the house is broken and the wires are exposed. The box won’t just fit back together. I have covered over with a temp fix but how do I get an engineer to come and fix 
Red light on hub constantly on
The red light is constantly on - I have gone through all the various steps several times but nothing seems to correct it. Is it possible to have a replacement?thanks
volt and pods
any ideas on how to get the new hub 5 im on volt now for 3.5 years and still have original hub 3 and one 2 pods which was supposed to be 3 to cover back end of house which i had confirmed was being sent out nearly 12 months ago that never arrived an...
